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JD S

Active since Jul 2024

3

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3 reviews

Stor-Age Self Storage

3 months ago

4 Years at Stor-Age: 110% Price Increase for Staying Loyal

I've been a Stor-Age customer for over four years. In that time, my unit (18sqm) has gone from R1,889/month to R3,970/month — a 110% increase in 4.4 years, or roughly 18% compounded every single year. That's more than triple the rate of inflation. What makes it worse: new customers are quoted less than what long-term customers are charged for the same units. So loyalty is actively penalised. The longer you stay, the more you pay above market rate. If you're considering Stor-Age, factor in that your rate will balloon year after year. Shop around annually or be prepared to move out. Here is a link to my Google review showing the full pricing history so future customers can see exactly what to expect: https://maps.app.goo.gl/uTbT83jwB3TgSqp37

0 replies

3 months ago

No support, failing payments, lost revenue

Serious concerns with Payfast support and reliability We are experiencing failures on tokenised billing (not standard subscriptions) across multiple long-standing customers whose payments previously processed without issue. Errors include “format error” and “invalid card number”, which does not align with a tokenised setup where no card details are re-entered. This points to a potential systemic issue. We have escalated this with detailed technical context and have received no response at all, now going into a long weekend, while this continues to impact live revenue and recurring income. At this point, it feels like merchants relying on recurring billing are left without support when it matters most. Emails are being ignored, and there is no weekend support available. If a rating below 1 star were possible, that would better reflect the current experience.

2 replies

25 months ago

Persistent 3D Secure Errors with PayFast Affecting Subscription Updates

I have been diligently building up my subscription-based business using PayFast for payment processing. Unfortunately, we have encountered a significant issue: whenever a user's credit card expires and they attempt to update their card details, PayFast consistently throws a 3D Secure error. I have reached out to PayFast customer support numerous times, only to receive generic responses requesting more screenshots. Despite providing ample information, the issue remains unresolved. From reading other reviews, it appears that this is a common problem with PayFast. The only current solution is for customers to cancel their existing subscription and sign up for a new one. This is unacceptable, as the ability to update card details is a core function for any subscription business. Explaining to customers that these problems are out of my control is frustrating and detrimental to our service. Due to these persistent issues, I am actively researching alternative payment gateways. A reliable and responsive payment processor is crucial for maintaining customer trust and business continuity.

2 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

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1 Star

3 (100%)

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