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CRAIG M

Active since Jul 2024

3

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3 reviews

Biggles Removals South Africa

10 months ago

Mr Biggles Removals

Mr Biggles handled a collection in Cape Town and delivery to Nelspruit for us. Communication was excellent, price was reasonable and everything arrived as promised, in perfect condition. I would definitely recommend their.

0 replies

Sirago Underwriting Managers

23 months ago

SIRAGO GAP COVER - EXCUSES NOT TO PAY AND DELAY LEGIT REFUNDS

The only reason there is a single star is because I cannot select ZERO stars. What as PATHETIC company. I could go on for pages about my experience with them, se emy previous review. This is now on the second claim with them. Short Answer. 2 claims, one in early and one in late June. Both claims were delayed for over 6 weeks each and we are still waiting for final payment of our hospital co payment, fully 3 months after the admission. SIRAGO LOOK FOR ANY EXCUSE TO NOT MAKE PAYMENT AND WHEN PRESENTED WITH REPEATED EVIDENCE BACKING UP THE CLAIM, THEY MAKE PART PAYMENT AND SAY NOTHING MORE UNTIL YOU COMPLAIN AND COMPLAIN AND MAKE A STINK. THEIR BUSINESS IS DELAYING YOUR PAYMENT TO PROTECT THEIR CASHFLOW. DO NOT TOUCH THIS COMPANY FOR MEDICAL GAP COVER!!!!

0 replies

Sirago Underwriting Managers

25 months ago

Sirago Gap Cover avoiding paying claims DO NOT JOIN THEM.

We have been with Sirago Medical Aid Gap Cover for a number of years. We recently submitted 2 claims, with documentation as required. This has been the most frustrating process I have encountered for a long time. The people in the Sirago Claims department have clearly been instructed to avoid and delay paying claims as long as possible or they are simply stupid. Their stated 10 working day turnaround is utter *******. The first claim was submitted on 28 June, I had to make 2 calls, after the 10 day time, to get feedback, the first of which uncovered that absolutely nothing had been done and it was resubmitted, the second to request more documentation which was included in the first claim. It is still not paid. The second claim we were informed after the 10 day time that documents were required, surely that's the point of the waiting period?? Now we are told the claim is rejected because our medical aid rejected the claim which is not true, we paid the doctor directly and the medical aid provided the pre authorisation. Do not touch these guys with a barge pole, there are many Gap cover options out there, these are not the right people to consider unless you enjoy late payments if at all, and endless frustration.

0 replies

Review Distribution

5 Star

1 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (66.7%)

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