EH
Emmanuel H
Active since Jul 2024
2
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2 reviews1 month ago
Avoid Thorp Chery Table View – Chronic Communication Failure & Safety Negligence
I am beyond frustrated with the appalling service and lack of accountability at Thorp Chery Table View. Since February 2026, I have been dealing with a critical safety issue regarding my vehicle’s airbags. For over two months, I have been trapped in a cycle of empty promises and "ghosting." My service representative, Nadia, has repeatedly promised updates but has never once followed through. I have been forced to waste my professional and personal time constantly chasing her via phone or physically driving to the dealership to demand answers because my messages are ignored. I met with Ivan (Service Manager) and Nadia over a week ago (April 16th) after my car returned from the panel beaters. I was told to be "patient" while they compiled a report for Chery SA. Since then? Total silence. To make matters worse, Thorp’s own "customer care" and "feedback" emails bounce back as undeliverable. It is unacceptable that a customer must manage their own service experience for a safety-related warranty claim. If you value your time and your safety, take your business elsewhere. I am still waiting for a basic status update that should have been provided days ago.
2 replies
22 months ago
PLEASE DO NOT USE!!!
Please do not use for your own sake. Rather use a legitimate company!!! I used them to move and store my items for 2 months, and then move it back once I had a new place. When it was time for them to bring my items back, they told me that some of my items were ******, which already raises concern as they could only let me know when I actually need my items back!!! On top of that, they were unwilling to provide me with concrete details as to a way forward. Mind you this included my double bed and base, my microwave, and my Monitor, along with many other items. The few items that were returned came back damaged. My 65'' TV was damaged beyond repairs, and they still wouldn't give me any answer on what is being done about this. For your own peace of mind, please use another legitimate company, I'm not sure how they are still operating with so many negative reviews!!!
1 reply
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