KK
Kelly-Ann Kater
Active since Jun 2024
2
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2 reviews22 months ago
Poor service from Hollard
I was insured through Rodel Administration Services which is underwritten by Hollard Insurance. Following poor service and communication from Rodel, Hollard assigned an independent assessor. Mark the independent assessor assigned to my case made many promises which he has not upheld. His communication has been non-existent. I have since escalated my issues to the Hollard complaints department. Hollard too have been less than helpful and customer service non-existent. My issues have yet to be resolved.
1 reply
22 months ago
Shocking customer service and poor communciation from Rodel
I have had the worst experience with Rodel Administration Services which is underwritten by Hollard Insurance. Following a car accident on 9 January 2024, the service received from Rodel has gone from bad to worse. I received zero communication while my car was in the storage yard/being repaired. Every time I requested an update phone calls and emails went unanswered. Following collection (13 February 2024) of my car from the repairer (Nu Wagon) further damage as well as poor quality repairs of the damaged area were noted. In addition, Rodel's assessment following my accident is also questionable. It seems that a physical assessment was not done and damage to my shocks was missed. I had to pay for this out of my pocket and have been back and forth about being reimbursed by the insurance company. The staff at Rodel, specifically Laverne and Zeno were less than helpful, did not return calls, respond to emails and on the one time I managed to speak to Zeno he dropped the call while I was talking to him. To date (1 August 2024) my issues have not been resolved, despite having been escalated them to the Hollard complaints department. Given the poor service received from Hollard since escalating my issues, I am not surprised at the poor service that Rodel delivered.
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