SN
Shaun N
Active since Jun 2024
2
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2 reviews4 months ago
Good help
Good help. Very good guidance when asking for assistance. Helped me understand regarding payment rates when decreasing or increasing Excess amount and before dropping call, representative who assisted made a really good joke uplifting the mood and made the phone call a very good experience
1 reply
24 months ago
************* and struggling to get it resolved who's active and getting rid of excess debit orders/
The Selldirect Group and Telkom can't be trusted when you order a mobile sim card package (Flexon packages). I've received both a sim card from Telkom and Selldirect where I've only ordered one Sim package. The confusion came in when you call Telkom and order a sim card package, Selldirect must, as per discussion with Telkom, handle this process. But then debit orders will come through both sell direct and Telkom. As per discussion with Selldirect they will send the sim card to me. Today I've received from Telkom and Selldirect the same sim card. So my question is who's doing what because Telkom says Selldirect handles the sim card and Telkom only the package and amounts that needs to be debited from your account. Now I'm sitting with 2 sim cards and 3 debit orders that are active I'm struggling to get resolved. Worst, ************* system. Won't recommend anyone to do this process. Rather do through Mweb or Vodacom or MTN or any reliable sell services.
1 reply
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