Bob C

Awful - AVOID

My experience with ParcelHero has been nothing short of awful, absolutely, and totally awful. You, parcelhero, arranged delivery of an item measuring 102 cm x 85 cm x 9 cm, which I dropped off at my local post office for delivery by Parcel force. Somehow , My huge parcel has been lost. I have come across nothing but prevarication and excuses by you for not paying out my claim for the cost of delivery, which was £22, the item of £45 or the fees that I had to pay to the seller of the item. Excuses, prevarication, and hurdles to jump to save £67 payout for your own mistake . How very very sad for a company to treat customers this way. Hang your heads in shame ParcelHero.  UPDATE: ParcelHero have totally declined to refund the item sale price as I do not have the original invoice for the purchase of this item from eight years ago. This, despite absolute proof that the item was sold, how much it was sold for, where it was sold, when it was sold, when their 'service' was purchased, when the parcel was dropped off and, their admission that my parcel has been 'lost' by the courier. BEWARE and be aware, before using this company.