KM
KBosslady M
Active since Apr 2024
3
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0
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Reviews
3 reviews3 weeks ago
Unahppy new client
I am writing to formally raise a complaint regarding the handling of my medical aid application and the lack of communication around my debit order. When I joined last month, I was advised that my debit order would be processed on the 2nd of May, as the 1st was a public holiday. However, no debit was processed, and I did not receive any communication indicating that the debit had failed or that there was any issue with my account. Due to this lack of communication, I was under the impression that my application had not been successful or that my cover was not active. As a result, I did not budget for a payment for May. Only when I follow up to find out if I have a over I have now been informed that the debit order did not go through, and that I am required to make payment for May. I find this concerning, as I was not notified of any failure or given an opportunity to address the issue at the time. I kindly request the following: Written confirmation of whether my cover was active during May A clear explanation as to why no communication was provided regarding the failed debit Consideration whether I can restart my cover from June instead or alternative solution, as I am currently unable to make the full payment due to the circumstances I trust that this matter will be handled fairly, taking into account the lack of communication and the misunderstanding it caused. I look forward to your prompt response.
1 reply
6 months ago
Refund Request for Duplicate Debit
I am writing to formally escalate an unresolved issue regarding a duplicate debit on my account. While I was on maternity leave, my account was handed over to Blake Atlas, which I understand is the collections department. Upon my return, I made payment arrangements, paid the first installment, and subsequently settled the second installment in full. Despite this, an additional debit order was processed after the account was fully paid. I immediately contacted your team to request a reversal and was advised to process it through the bank. As an employee of the bank, I am aware that such reversals are not possible, and I had already exhausted all available steps before reaching out. I was then asked to provide proof of the deduction, which I submitted promptly. However, I later received a message stating that I had sent it to the wrong department. I clarified that the number was provided by a supervisor. Eventually, I was informed that the matter had been escalated to the Credit Department, but I have not received any feedback, nor was an SLA communicated. I have followed up multiple times, including speaking to a team leader who assured me of a callback, which I am still waiting for. To date, I have neither received the refund nor any confirmation of when it will be processed. I kindly request urgent assistance in resolving this matter. Please confirm: The current status of my refund request The expected turnaround time for processing the refund The contact person responsible for handling this case
1 reply
25 months ago
Defective items sold to kids
I am not happy with the service I received from Game in Cresta Mall, I bought a laptop a week before Black Friday and my laptop had issues within a week they fixed it but had more problems in less than 3 months, what they do they tell you to leave your laptop at the customer service and they don't fix anything they just restart your laptop and call you after 3 days and say they fixed it. The laptop is not yet 6 months old but is giving me difficulties, I am not even using it anymore. Worst customer experience.
1 reply
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3 (100%)