YM
Yanga M
Active since Apr 2024
10
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0
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Reviews
10 reviews3 weeks ago
*****ulent funeral policy
I lodged a complaint against Sanlam-Assupol after discovering that a *****ulent funeral policy had been created in my name without my consent. Since February 2026, an amount of R346.50 was deducted four times from my salary. After I reported the matter, Sanlam-Assupol contacted me and requested that I complete a complainant form and submit supporting documents, which I did. They have since acknowledged the issue and cancelled the *****ulent policy. However, despite the cancellation, I have still not received a refund of the money that was ********ly deducted from me. I find it unacceptable that my funds were taken without authorization, and now there is a delay in reimbursing me. I urgently request that Sanlam-Assupol process my full refund without any further delays. If this matter is not resolved promptly, I will escalate it further through all available legal and regulatory channels.
2 replies
1 month ago
[email protected]
Dear Sir/Madam, My name is Yanga Mvutuza, and I am a Police Constable stationed at Delft Police Station. I joined an Assupol funeral policy covering my father, Walter Mvutuza, with a monthly premium of R346.50. The policy was arranged to commence deductions via my Persal salary system from the end of February 2026. However, I later discovered that two separate deductions of the same amount were being processed under different policy reference numbers. Following this discovery, I visited the Assupol Parow Branch to enquire about the matter. During my enquiry, I discovered that an additional policy had *****ulently been opened in my name. The duplicate policy is identical to the original policy that I legitimately joined. Furthermore, my signature and supporting details appear to have been forged in the process. This matter is extremely serious, as it involves *****ulent activity and unauthorised deductions from my salary. I hereby demand the following as a matter of urgency: 1. Immediate cancellation of the *****ulent duplicate policy. 2. A full refund of all monies deducted ********ly. 3. A formal written explanation regarding how this *****ulent policy was created and approved. 4. Confirmation that no further unauthorised deductions will take place. I have attached all supporting documents proving these facts for your investigation and urgent attention. Should this matter not be resolved promptly, I will have no alternative but to escalate the complaint further, including publishing the matter on HelloPeter and pursuing any other available legal or regulatory remedies. I trust that this matter will receive urgent attention. Kind regards, Yanga Mvutuza Police Constable Delft Police Station
2 replies
1 month ago
*****
Dear Sir/Madam, My name is Yanga Mvutuza, and I am a Police Constable stationed at Delft Police Station. I joined an Assupol funeral policy covering my father, Walter Mvutuza, with a monthly premium of R346.50. The policy was arranged to commence deductions via my Persal salary system from the end of February 2026. However, I later discovered that two separate deductions of the same amount were being processed under different policy reference numbers. Following this discovery, I visited the Assupol Parow Branch to enquire about the matter. During my enquiry, I discovered that an additional policy had *****ulently been opened in my name. The duplicate policy is identical to the original policy that I legitimately joined. Furthermore, my signature and supporting details appear to have been forged in the process. This matter is extremely serious, as it involves *****ulent activity and unauthorised deductions from my salary. I hereby demand the following as a matter of urgency: 1. Immediate cancellation of the *****ulent duplicate policy. 2. A full refund of all monies deducted ********ly. 3. A formal written explanation regarding how this *****ulent policy was created and approved. 4. Confirmation that no further unauthorised deductions will take place. I have attached all supporting documents proving these facts for your investigation and urgent attention. Should this matter not be resolved promptly, I will have no alternative but to escalate the complaint further, including publishing the matter on HelloPeter and pursuing any other available legal or regulatory remedies. I trust that this matter will receive urgent attention. Kind regards, Yanga Mvutuza Police Constable Delft Police Station
0 replies
2 months ago
***** policy and I want my money now
Dear Old Mutual Complaints Department, I am writing to formally lodge a serious complaint regarding a *****ulent funeral policy that was opened in my name without my consent. I previously had an active funeral policy with Old Mutual. However, after deciding that I no longer needed the policy, I approached an Old Mutual representative who was at my workplace at Delft Police Station to assist me with cancellation. Instead of cancelling the policy as requested, I later discovered that a new funeral policy had been registered *****ulently using my ID number, with deductions of R180 per month being made directly from my PERSAL account. Upon discovering this, I immediately visited your branch on Voortrekker Road in Bellville to report the matter and requested a formal investigation. I also requested: • Immediate cancellation of the *****ulent policy • A full refund of the deducted premiums • A copy of the *****ulent contract • The full details and name of the representative responsible, as I intend to open a ******** case To date, I have only been refunded R163 out of R360, leaving an outstanding balance of R197. This is unacceptable. Furthermore, the matter has not been resolved, as the *****ulent policy remains active and another deduction has been processed for March. This is a serious concern and indicates a failure to act on my initial complaint. I demand the following: 1. Immediate payment of the outstanding R197, as well as a refund for the March deduction 2. Written confirmation that the *****ulent policy has been fully cancelled 3. A copy of the signed contract allegedly authorising this policy 4. The full name and details of the representative involved This matter is urgent. If it is not resolved immediately, I will escalate it to the relevant regulatory authorities and proceed with opening a ******** case. I expect the outstanding amount and March refund to be paid without further delay. Kind regards, Yanga Mvutuza
1 reply
11 months ago
They owe me a refund...
They owe me a refund and I have been requesting it to be payed back in my account but they are not responding
1 reply
16 months ago
Urgent Complaint – Duplicate Loan Repayment Not Reversed
Dear Hellopeter and Lend Plus Support Team, I am writing to formally report Lend Plus for failing to reverse a duplicate loan repayment despite my repeated requests. My details are as follows: Full Name: Yanga Mvutuza ID Number: 9209256014083 Cell: 072 227 7115 On [2025/01/31], I made my January loan repayment online via Ozow on the Lend Plus website after receiving SMS and call reminders. The transaction was successful. However, despite this, a second deduction was made via DebiCheck from my FNB account. This has resulted in an overpayment, and despite my request for a refund, Lend Plus has refused to reverse the additional deduction. The funds were meant for my children's school expenses, and this undue delay has caused financial strain. I kindly request the National Credit Regulator to intervene and ensure Lend Plus processes an immediate refund. I have attached proof of both transactions for reference. Please confirm receipt of this complaint and advise on the next steps. Best regards, Yanga Mvutuza
0 replies
24 months ago
FNB is a ****, don't want to pay my money
I am Yanga Mvutuza with ID number 9209256014083. Last month in May there were *****ulent transactions in my check account, they were processed through the card that I lost and canceled. I reported to fnb ***** department and I was given this case number as reference 2024-2687701. I had to be up and down following this case because I needed my money back. They eventually only reversed transactions. Now I am struggling to get the rest of my money back. I need the transactional fee that they charged me for these transactions. It amount to R2340 on the 25th May 2024 and R360 on the 18th may 2024. I tried making calls and charts on the app without no success because I have been transferred from department to department. I am really tired and I want my money. Just pay my money back then I close my accounts with you. You are really a bad bank to bank with. I need my money urgent please. Now today you decided to only reverse only the smaller amount of R360 that happened on the 18th of May 2024, then what about my R2340 that happened on the 25th May 2024? I am ****en passed off, **** you guys. Please give me my money please I can be reached at 0712734453. I hate fnb yeses
3 replies
24 months ago
FNB don't want to pay my money
Good evening. I am Yanga Mvutuza with ID number 9209256014083. Last month in May there were *****ulent transactions in my check account, they were processed through the card that I lost and canceled. I reported to ***** department and I was given this case number as reference 2024-2687701. I had to be up and down following this case because I needed my money back. They eventually only reversed transactions. Now I am struggling to get the rest of my money back. I need the transactional fee that they charged me for these transactions. It amount to R2340 on the 25th May 2024 and R360 on the 18th may 2024. I tried making calls and charts on the app without no success because I have been transferred from department to department. I am really tired and I want my money. Just pay my money back then I close my accounts with you. You are really a bad bank to bank with. I need my money urgent please. I can be reached at 0712734453. I hate fnb yeses
8 replies
26 months ago
Lost item
trip details: drivers name: Munashe, car: white Ford ikon CAA375114, pick uk: stikland impound at watt street stikland industrial to 15 ertjiehout Street delft. Time : 2024/04/11 @6:34am. I was his client and I was in the front seat, I forgot my cellphone: a blue ViVo V2111 it's on a brown pouch. After he dropped me he drove to Neilson crescent delft south and switched my phone off there. I have been trying to phone it with no luck. Please help me recover my phone, I even ended up doing the Sim swop to recover this account so I can see his details. The trip fare was R72
0 replies
26 months ago
Lost item
trip details: drivers name: Munashe, car: white Ford ikon CAA375114, pick uk: stikland impound at watt street stikland industrial to 15 ertjiehout Street delft. Time : 2024/04/11 @6:34am. I was his client and I was in the front seat, I forgot my cellphone: a blue ViVo V2111 it's on a brown pouch. After he dropped me he drove to Neilson crescent delft south and switched my phone off there. I have been trying to phone it with no luck. Please help me recover my phone, I even ended up doing the Sim swop to recover this account so I can see his details. The trip fare was R72
0 replies
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