HB
Henry B
Active since Sep 2010
9
Reviews
0
Industries
Reviews
9 reviews17 months ago
Worst Telkom branch (East Rand Mall) and Manager (Zoe Gontjhi) - Refrain from dealing with this branch!
Worst service and most arrogant manager I have ever came across. All related to the Samsung deal with free watches and airphones. No stock nowhere and when requesting assistance from the manager Zoe Gontjhi you are faced with arrogance and lack of accountability. I would refrain from dealing with the Telkom East Rand mall shop as the culture and service from the staff are a reflection of the bad management.
0 replies
28 months ago
****rloos arrogancy!
Terrible Valentines experience Arrogance unfortunately runs the pub and service levels are appalling even after been a regular for years. Single pax for Valentine’s Day… told sorry no food only the R 395 pp fee. Ask to speak to a manager… Manager promised to make a plan for regulars and will arrange a pizza. Not seen him again!. After asking the waiter to follow up… never returned until offered the bill. Entered 20:56 with a half full restaurant. Seriously disappointing
0 replies
45 months ago
Act on your promises!
<div>Stop threatening your customers and act on your promises! The services, promises and threats from the Customer Relationship Manager are really shocking. After escalating an unresolved issue regarding connectivity, I finally managed to get it escalated to a "manager" who at the start promised to take personal responsibility in resolving the matter. She even agreed to pilot loan range extenders and providing her personal number for me to send screenshots of speed tests etc. Unfortunately, this was all empty promises as a number of phone calls, whatsapp's and voice messages were just ignored. No response from her or anyone for almost a month! The intermittent connection issues persisted. Then out of the blue I get a phone call from the technician (Nico) 3 weeks later, who by the way is the only one that really tried his utmost to assist and resolve my issues, that I urgently need to sign off on the loan range extender units on that day (16 September 2022) or they will have to fetch it leaving me high and dry. End of story. Shocked I asked for the same Customer Relationship Manager to phone me and with no success I asked for it to be escalated to her manager to resolve. Again, no response and no manager phone call and now today (22 September 2022) I get threatened by the same Customer Relationship Manager on WhatsApp for them to come and collect their equipment or sign off on it. For months I have now asked to speak to a senior manager and still refused to allow me to address this with a senior manager to discuss and agree the way forward. We either resolve or we part ways. Simple. I requested an email address to voice my concerns in writing and was told they are not allowed to provide that kind of info unfortunately HelloPeter is now my last resort for hopefully some engagement to resolve this matter. I still require feedback on: * Why my monthly installment increased without my knowledge/permission? * Another technician on a call out, told me I will not speak to a manager "As he is THE manager". I wanted to address this with a manager and was refused. * The same Customer Relationship Manager promised to get a sales consultant to contact me to consider a better tailor made package (higher speeds) once the connectivity issues have been resolved . No contact has been made as yet. * If the route cause of the problem is my line speed and I do agree to upgrade, the Deco units they force me to purchase cannot work on higher speeds!?? As a summary, what I require from TT Connect management is how do we resolve this ASAP, how do we prevent other clients having to go through this extend to get assistance/resolve? Will it be addressed internally so when we as clients have problems in future, this is not how customers are treated?</div>
3 replies
51 months ago
Identify Theft Unresolved - Will not be surprised if Cell C is involved taking into account the assistance I have been receiving!
I have been a victim of identify fraud and first picked it up in 2021 from the service provider Cell C. I have been contacting them via phone, email and visiting there shops in person and I do not even have a reference number. I was forced to close my bank account and open a new one just to prevent the money to be debited from my account. Now the problem is I have a outstanding bad debt on my credit report of R 32 000! And unable to apply for car finance. I have reported it to every single credit bureau however they not even get a response from Cell C. I am battling to get information from Cell C on my "own" alleged account to escalate the matter. With this behaviour I will not be surprised if it is an inside job. I am now fed up and Cell C need to step up!
1 reply
58 months ago
RMB/FNB Private Clients "TALK TO ME ABOUT NOT RECEIVING SERVICE!"
"Talk to me about service" If that is FNB Private Suite's slogan, I have experienced exactly the opposite! Utterly disgusted - After numerous fraudulent debit orders on my account I was offered to be promoted from an FNB Private Clients account to an RMB Private account with all the "benefits" and a simple "switch" on my overdraft limit however I have to settle my overdraft immediately and it will be re-instated the next day catch! Now close to a month later, my account is still not finalised and my overdraft still not re-instated with no reason why not or when it will be re-instated. Pathetic to say the least. Further to this I was told I signed the wrong application and after signing the correct 2nd application, 1 week later, still no overdraft. My "new" private banker is non existent and after numerous attempts to try and get hold of her, she apparently was on leave! What's the use of "specialized services" if the basic promises are not met?
1 reply
61 months ago
Multiple fraudulent debit orders on my account since Feb now more than R 15k and still no solution or preventative action from FNB!
Multiple fraudulent debit orders on my account since February amounting more than R 15 000 now and still no plan or mitigation action from FNB to prevent it going forward. The excuse I am given is that they "must" honor a debit order against my bank account without having any form of proof or authorization from my side from any merchant! Can this actually be true? I have even been told to go to the various merchants and open a fraud case against them with FNB responding "nothing we can do". To make matters worse, none of the merchants that is debiting money against my account did I EVER had an account with, they can't even trace my ID number on their systems. Not to mentioned the assistance and urgency from my supposedly "Private Banker", arrogant and non-existent!
1 reply
76 months ago
Never skipped a payment for 13 years now suddenly in arrears and being harassed!
Sick and tired of Nedbank' inability to provide an agreed service! I have a split debit order one on the 28 th and one on the 14th of each month for both bonds. This has been in place for years since I have been with Nedbank Homeloans over 16 years with 2 current bonds registered. I now received a change in my debit order amount because this has now caused a arrears situation according to them. After I explained this to them on so many times that it is not in arrears and is part of their payment agreement, they keep on phoning me. I want the arrears amount to be rectified on both accounts and the correct debit order re-instated as per the payment agreement. All excess monies to be allocate to my capital. To make matters worse I am getting harassed now with more than 10 phone calls in the last 24 hours! And now one is willing to listen!
1 reply
84 months ago
Customer Relationship Manager - MR. PROMISES!!
Not sure why Nepic has a so called Customer Relationship Manager, he is never available and if you manage to get hold of him he is full of empty promises. My concern is I am an existing WIFI customer that moved to Fiber for a new property. The transaction was done mid-month and was told that because I have already paid for the full WIFI, I will only be charged for the Fibre from the 1st of the new month. Then I was billed for a pro-rate amount. The Customer Relationship Manager promised me that it will be reversed. NEVER HEARD FROM HIM AGAIN AFTER SEVERAL CALLS! Secondly, there was a Fibre outage of approx 8 days and the same Customer Relationship Manager told me that he will credit me for the the period without service and this will be send to me the same week. You can phone NEPIC until you are blue in your face and are not allowed to escalate to anybody above this Manager that is causing more harm than good.
3 replies
84 months ago
Monthly charged for credit balance on account!
I have a positive credit account for the last couple of months yet GAME charge me R 48 service fee which they never done. They refuse to refund me and there argument is that I have to pay to have an account with them! Absolutely ridiculous, I have been a client for more than 10 years. Unethical!
3 replies
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