SM
Samuel M
Active since Mar 2024
2
Reviews
0
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Reviews
2 reviews1 month ago
Poor Customer Service,*********** employees
You have not received bad customer service until you have an encounter with VW Barons, Woodmead. took my car for service, and as usual, they have to provide a lift after dropping off the car and after the service. I received no calls, messages, or updates from the service team regarding any changes to the collection time. I was only contacted at 18:00 that the vehicle was ready for collection late at night while it was heavily raining, which was unsafe and highly inconvenient, especially as I had made other arrangements based on the original expected time, which was 15:00.The lack of proactive communication left me stranded and frustrated, showing a complete disregard for my time and safety. The *********** service advisor by the name of Mpumi and her manager didn't want to take accountability and show any remorse. This experience caused me significant inconvenience and stress. As a customer who expects professional service from an authorised Volkswagen dealership, I am very disappointed
0 replies
16 months ago
Prime has been nothing but my peace of mind,affordable premiums,reliable when you need them most and great customer service
Prime has been nothing but my peace of mind,affordable premiums,reliable when you need them most and great customer service.I will recommend it at any day 💯🥳
1 reply
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