Annabel M

Active since Sep 2010

Reviews

Industries

Reviews

7 reviews

dotsure.co.za

4 months ago

UNHAPPY EXPERIENCE WITH TRYING TO REGISTER A CLAI

I have tried to make a claim; however, they seemed to have changed from the good old easy way (email) to their portal. I have been struggling with this for hours now because I don't understand how the download works. I also tried phoning them, but their phone isn't working either! I have only made one claim since I took out the policy and so I am incredibly fed-up with the way this has turned out ! If they were to give me their physical address, at least I would be able to organise a courier.

2 replies

Youtube

9 months ago

Location Farce

For some reason, YouTube have decided that I don't live in South Africa? Although I do. They plan to cancel my premium subscription on 26th November. It's impossible to speak to anyone. Everything is digitized. I have obviously got to lie about where I live, as I obviously have no other option. This is absolutely insane!

0 replies

Sunglass Hut

10 months ago

LET THE BUYER BEWARE!

I purchased A pair of sunglasses last Friday as a gift for a friend last Friday. I paid for that with my FNB Debit card, and to my horror, discovered that they had actually charged me R 37,000. My friend actually picked it up, and, being unable to make contact with me, she headed back to Sunglass Hut, Somerset West and produced the receipt for R3700 and the card amount of R37,000. I wasn't concerned as I assumed the card could be simply reversed on the card and all would be fine. But they refused to do that because for some reason this refund could only be made into my bank account in 3 working days! This sounded astonishing to me and it made no sense at all. I hurried over to my bank and they couldn't understand this either. It turned out that I only had R137 left in my account that had to last me until Tuesday (3 working days) . I went back to Sunglass Hut seething with rage! Apparently they had tried calling me for days, although they were never able to reach me, as it turned out that they were dialling some fictitious number that made no sense whatsoever. This had all come about by being served by a trainee, who is obviously dyslexic and had created this whole mess! AND they refused to reverse and credit the card. Absolutely disgusting!

0 replies

Cool Ideas Service Provider

24 months ago

HUGE PROBLEMS WITH COOL IDEAS - Think twice!

I have had endless problems with this company. Practically every single day it shuts down. It's too appalling for words! Since last Friday I have been having problems logging in with s decent ISP and by today (because of this) I had to bring in my IT specialist to try and sort all these various issues out. And it all began with them! I am now, desperately trying to get rid of them. But on the grounds that I had no internet (thanks, Cool Ideas!), I have been unable to do so! My choice will be Afrihost. Having been into Samsung in the Somerset Mall, they have, along the way suggested Afrihost, as have friends of mine! If I can only get free from Cool Ideas, I will be there in a second. Assume I will have to endure more misery from Cool Ideas for yet another month, Then I sincerely hope that I can finally move on! So. Think twice about your choice of picking your best way forward!

1 reply

Cool Ideas Service Provider

29 months ago

AN ABSOLUTE DISGRACE!!

I wrote this last night but (of course) , there was no connection to send it, so it ended up on Facebook instead. I have copied and pasted it here. I began my journey with them in 2022, when I first had fibre installed in my house. They were highly recommended and they were absolutely great until last November when everything seemed to go pear shaped. It began with a few incidents with losing connection every few days. I decided it was a temporary issue and let it pass. But then the problem grew until now it's a daily occurrence. This evening, whilst I was streaming an episode of Poirot on BritBox, it became ridiculous. It was a second by second occurrence, so in the end I had to laugh. It was literally every few words, and back came the buffering. It took about 15 minutes to conclude the last five - but at least I got the punchline in the end!! I did try complaining months ago on Hello Peter, and Cool Ideas responded that someone would get back to me, but of course, they never did. It's an absolute disgrace and in fact, worse than Herotel ever was when I had no fibre, and they at the time were absolutely useless. If you are checking reviews on which service to use, I strongly suggest you give them a wide berth. And now, of course, I am also changing, but still not made any decisions on unsure which company to use.

1 reply

Cool Ideas Service Provider

33 months ago

Dreadful speeds

I have had absolutely no problems with Cool Ideas until the beginning of November. Since then, my fibre speed has drastically reduced. The weekend before last, I had issues on Friday, Saturday and Sunday. I complained on the Monday, by which time it was back to normal. All fine until yesterday evening. I tried everything but nothing helped. A thoroughly stressful time. I just don't know what's going on with them because up until that point, they had been brilliant!

1 reply

Pick n Pay

128 months ago

Refusal to refund me on Telkom Cellphone Vouchers

I went into the Riverside Centre store to buy some Telkom 8Ta Cell phone vouchers this afternoon, to the value of R500. Unbeknown to me I was sold Telkom Landline vouchers which I was unable to use with my cell phone. Having called Telkom, who tried to assist on the phone, I then went into their office only to be told that I needed to organise a swop or refund with Pick'n Pay. The store manager was not only unhelpful, patronising and extremely rude, she also refused to organise a swop in the grounds that I should have been more specific. All she could say was that I needed to go back to Telkom, who have already passed the responsibility back to P & P. Having being a loyal shopper at P & P for many years, with my Smart Shopper card, I no longer feel I can shop there anymore. I am R500 out of pocket, with no phone time, as I cannot afford any at this stage. This is disgusting service!

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (14.3%)

1 Star

6 (85.7%)

Annabel M

Reviews

UNHAPPY EXPERIENCE WITH TRYING TO REGISTER A CLAI

Location Farce

LET THE BUYER BEWARE!

HUGE PROBLEMS WITH COOL IDEAS - Think twice!

AN ABSOLUTE DISGRACE!!

Dreadful speeds

Refusal to refund me on Telkom Cellphone Vouchers

Review Distribution

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