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Pumla M
Active since Feb 2024
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2 reviews28 months ago
Volvo claims to the safest car, but the car cannot even indicate when the breaks need changing
This dealership has moved from the best to the worst. I have been with them for almost 10 years- since my first XC60. After visiting two dealerships, they eventually established that the problem is breaks. Volvo Bedfordview couldn't even pick that up. Volvo builds a car that self corrects when you straddle lanes and tells you if a door is open, but the car cannot even indicate when the breaks are low or finished. Mind you, the car just came back from service at Volvo Bedfordview for a 100k service and they probably didn't change the breaks on purpose hoping that they will be changed when the car is out of warranty.
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28 months ago
Don't buy a Volvo in South Africa - Volvo South Africa doesn't value this market anymore
I'm on my second Volvo XC 60 and it will be my last. Volvo is expensive and is supposed to be a premium brand. When you have a problem, you first drive lots of kilometres to get help. When you get there, you don't even get assistance. I drove 40kms yesterday and went to an office of a service supervisor at Volvo Bedfordview (that I have known since he was a technician) and he asked to go and wait in the waiting area. He made me wait close to an hour yesterday because he was busy responding to his emails. I left without getting assistance or being asked what the problem was after waiting for the eternity. Very bad customer service and not even a person at reception. This morning I drove another 40km to Silverlakes Volvo. The reception was better and they found out within 5 minutes drive that the problem with my car was the breaks, as I had already told them. At this dealership, Volvo's have to queue with Havals, GWMs etc. You pay for a premium brand and queue with the rest when you have a problem.
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