NZ
Nozibele Z
Active since Jan 2024
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Terrible Service From Both Driver and Courierit
Got a terrible service from Cohen Gounden who was supposed to deliver my MTN router. He was rude, demanded documents, said my fingerprint was not scanning and had to go back with the router, with vague answers like I might have to collect from the store when I asked what they way forward would be and why am I not getting my delivery for something which isnot my fault. Since then I have received no communication from Courierit despite having called MTN and being told a manual deliver would be done which does not require finger prints.
2 replies
1 month ago
Bad Service From MTN HomeInternet and Courier IT
I app**** for an MTN Home Internet, made the paymet and I was told I would be contacted by the courier company. I got emails and whatsapp updates from Courier IT with the date of delivery. On the day of delivery, I did not hear anything until just after 17h00 where the driver called and said he was already outside my place. I had to come back as I was not at home but fortunately I was not far. When I got to the driver, he had a list of demands like ID which I understood he had to scan. He then asked for more documentation, already threatening that he was not going to give me the router if I did not have all the documents he wanted. He proceeded to scanning my fingerprints with a negative attitude and said his machine was failing to read my fingerprints. Without teling me the way forward and vaguely mentioning that I might have to collect from the store, he drove off. Unfortunately he came on te 30th of May and the following day was a public holiday which meant I could not get the help until Monday. Monday I called both MTN and Courier IT, was sent from pillar to post and even went to an MTN store hoping to get assistance. The courier company said they had informed MTN and were waiting for MTN to advise the way forward. I then phoned MTN and was told a manual delivery that does not involve fingerprints would be arranged. Since Monday, I have received no communication with updates of whether the manual delivery was arranged and when I'd be getting the router. Courier IT in Durban has not been answering calls and the MTN agent I could get hold of said she made another manual delivery request and that's all she could do.
0 replies
14 months ago
Pathetic Service From Sanlam LBF
I sent the complaint below on the 10th of April and was told the relevant department would contact me. This is still not resolved and no one contacted me. I've been frustrated by Sanlam Legacy Beneficiary Fund since 2017. Everytime I make a Special Payment Claim, I receive no response from the LBF email adddress, even when escalating to SCClientcare, they never respond. They are always experiencing high call volumes and never answer on the contact number one can call which is **********. How else does one receive assistance from Sanlam LBF if none of the communication platforms are attended? I'll never recommend any Sanlam products to anyone, the service has been nothing but horrible from the beginning.
3 replies
14 months ago
Horrible Service From Sanlam LBF
I've been frustrated by Sanlam Legacy Beneficiary Fund since 2017. Everytime I make a Special Payment Claim, I receive no response from the LBF email adddress, even when escalating to SCClientcare, they never respond. They are always experiencing high call volumes and never answer on the contact number one can call which is 0861223646. How else does one receive assistance from Sanlam LBF if none of the communication platforms are attended? I'll never recommend any Sanlam products to anyone, the service has been nothing but horrible from the beginning.
3 replies
18 months ago
Terrible Service
Polyoak Packaging Aeroton staff do not respond to emails and are extremely hard to get on the phone. I sent an email to both Thato and later escalated to Ed as I was advised but no response from both. When Thato responded to my email, it was an incomplete response which needed clarity, all follow-up emails and calls were not responded to and I could not place an order.
0 replies
28 months ago
Unfair Business Practice
When I initially joined Corlink, they were friendly and helpful and I was happy with the service. I then moved to a different house where I didn't know they had no coverage. Since their payments are in advance they deducted the payment for a month where they rendered no service to me, when they had to refud me, they argued that I had not given them 30 days cancellation notice, as if I cancelled out of my own will. They also cited I was supposed to advise them before moving etc. As a result I had to pay 2 service providers for the same thing. This is unfair, taking advantage and capitalising on a technicality that is not applicable and never communicated and that I never signed for. The excuse about me not telling them about my move is a policy only app**** to me clearly because when I spoke to Zama, she promised to speak to Finance. I had to be the one following up when a week passed without feedback. I will never recommend or use Corlink again.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)