GK
Gabriellé Kayser
Active since Oct 2023
16
Reviews
0
Industries
Reviews
16 reviews13 months ago
No available appointments! 4 weeks to send an email! 3 days before court!
On Tuesday 8 April 2025 i went to legal wise offices in Greenacres, asked to book an appointment, nothing was available at the time. Alternatively requested for email correspondence with legal council so that arrangements could be made going forward. 1. Signed power of attorney letter at the Greenacres office (8April2025) 2. Email correspondence between Legal Wise council, myself and the opposing law firm was to be handed over to Legal Wise council to manage before court date 6 May 2025 a simple email correspondence for a payment arrangement was to be made (email was only sent by Legal Wise council on 2 May 2025). It has taken 4 weeks, I have had to visit the legal wise office three times since. I have had to wait for legal wise council to correspond with me (only on Friday 2 May 2025 an email was recieved notifiying me that a request for an arrangement was sent) I could have sent it myself! I am still waiting for feedback, and the court date is tomorrow! Disgusting service!
1 reply
16 months ago
Pep cell Greenacres - *********** staff
Pep Cell Greenacres The staff are *********** and cheeky. My husband requested a mobile that is 4/5 G compatible as he planned to get a sim that is 4/5G, the sales assistant insisted that the phone would be adequate. A week after perchase we found that it is 2/3 G and phone is not compatible, this is most annoying as we had to go back to the store to repurchase a sim card as the sales assistant threw away the sim card packaging with the puk number. When explaining the situation at the pep cell Greenacres store - the staff member started making up excuses and said not necessary to have packaging once sim is in the phone and since it wasn't necessary for the number to be ported u don't require a pik number but would not assist with a sim swop- only made a sale for a new sim card. Customer service is non-existent.
0 replies
16 months ago
Online Perchase - No delivery
On 5/12/2024 I made an online purchase. The transaction was successful and my account was debited. I received a confirmation email response however the follow-up email concerning delivery details was never sent. Upon emailing Hifi corporation on 9/12/2024 , I then queried the delivery date. This was followed up with automated email response system and 2 follow-up emails assisting to resolve the issue. One requesting my delivery reference number, which I explained was never recieved(I had attached all relative documents that I had received including my Perchase and online promotion ad) and the second being a promise for feedback which was last communicated 22/12/2024. No communication has been provided since. I am most disappointed at the lack of service and urgency of resolving matters wherby a customer has made a purchase and no delivery has been made. In my book that is called *****ing from customers. I am still awaiting a response and it has been a month since last communication.
0 replies
17 months ago
Pep cashier attitude
On 31/12/24 i went to PEP Greenacres (opposite Shoprite) The cashier was unpleasant and moody she wasn't wearing a name badge and didn't even greet and smile. When requesting to cancel my laybuy she refused. I asked her why and she said they they have had to keep my laybuy for a time and I must take something to the value of my deposit. When I pointed out that the policy states I may terminate my laybuy at any time she rolled her eyes and huffed and puffed walking away from the till point. After a long time she came back to the till point and slammed the parcel down, starting scanning the items and then shoved a piece of paper and pen towards me and mumbled "Sign!" After I signed she asked me if I had taken out the laybuy myself, I said, "yes, would you like to see my I'd?" I then took my id card out for her to verify and she didn't even bother, she just ignored me. She screamed "Liz" 3 times over the till point finally when Liz came to authorize she didn't greet or make eye contact either. The cashier then took the money as if to hand it over to me then pulled the money back as I opened my hand to receive it, she then slammed it down on the counter and shoved it towards me, shouting Next! The disgusting attitude and lack of customer service being provided in this store needs serious attention. Management where are you? Staff certainly needs to be trained on etiquette and Policy. I am very dissatisfied with the way I have been treated, management to oversee staff in check!
0 replies
18 months ago
Store Manager - drunken misconduct and disorderly behavior
It has been a week since I have emailed head office, only an automated email response system has been mailed, I have not received any further response. The following email was sent to inform Head office of the gross mismanagement happening at their ****** **** Port Elizabeth Store. Good day, To whom it may concern: Re: Complaint - Store Manager misconduct. My husband and I went to your ****** **** store in Port Elizabeth on 14/12/24 to purchase 10kg Huletts brown sugar advertised @R172.99 (Please see attached till slip as proof of purchase and advertised product.) However when asking for the promo, I was told by the Store Manager that your ****** **** branch is not *catalogged* for it (two other staff employees also said the same, one being the supervisor.) and that it was a misprint in the adverti*****t paper and only had the 8kg in stock at the same price. When asking which store is catalogged and has in stock the Store Manager said that (staff member) would discount it for me at the till point of sale. When I purchased the product was full price and when requesting the discount or getting a 2kg bag sugar to make up the difference, he refused and argued with me over the fact that it was misprinted and an apology was placed online. I proceeded to explain that I am not shopping online I am shopping in-store and there is no signage in the isle placed at the sugar or at the store entrance where the adverti*****t promo papers are, therefore it is false advertising and misleading to the customer, as well as in accordance to the customer consumer act the "price you see is the price you pay" Section 23 of the CPA mandates that the price of goods must be clearly displayed and that consumers should not be misled by pricing. If a retailer advertises a product at a certain price, the law expects them to honor that price. He then, rudely continued to argue with me raising his voice and in an aggressive tone and demeanor that other customers and staff were all noticing the behavior. Also to mention his uniform had been soiled with drink and smelling of liquor. I then said to him are you going to continue to argue with me over the fact? Spitting and slurring his words his sloppy reply was "yes!" I then said I will report this matter to head office and his sarcastic reply in a snarling attitude was, "yes! u welcome to do so!" I must say that as a longtime loyal customer, I am very concerned about the going on's internally. The welfare of staff and customers should be taken into consideration, if this is the kind of service and behavior being offered by a member of senior Management in such an apauling state of affairs. It's totally unprofessional and offensive, no customer should ever have to be imbarrested and spoken to in that manner. Integrity should be upheld when telling customers one thing and doing another. I am highly dissapointed in the treatment and what took place, I'm very dissatisfied with the customer service and malpractice at ****** **** branch, utterly shocking. I trust this matter will be taken up in the highest regard in all seriousness and a thorough investigation done. This was the response: Ticket received ******* Hi there, Thank you for reaching out to the PnP Asap Customer Service team. We apologize if you have experienced recent payment and technical issues, we understand how frustrating this can be. We’ve received your request and a ticket has been created. Our team is working hard to fix the problem and improve your experience moving forward. Due to a high volume of emails, there may be a slight delay, but rest assured, one of our representatives will be in touch soon.
1 reply
29 months ago
Liquid Burn
Used the product for the first time as it was recommended by the sales lady at the pet shop. App**** it last night and within 24hrs my cat has sever Skin and hair burns, rash and itching. Will never use this product again , the liquid formula is so strong that can burn through hair it has got to be toxic! No wonder they taking it off the market!
0 replies
29 months ago
2024 not a great start.
Hungry Lion baywest 30min waiting period for food. Regular chips- instead of upsize Spicy fillet - instead of original Lettuce was not fresh and tomato was sour. And no tomato sauce for chips! What is going on? Very upsetting this is not a great start to the year 2024. Pls contact me via email in this regard.
0 replies
30 months ago
Christmas 🎄 Shopping?
Christmas 🎄 shopping? Go to Heylo you'll find just what you're looking for! And so affordable. A cute and cosy little store filled with lots of goodies for gifts, decor, home and more. Staff are friendly and helpful, fast que management and clean store.
0 replies
30 months ago
No upsize wrong fillet!
Again no que management! Got the order wrong and this time when I upsized I recieved regular chips instead of large! Spicy fillet insteadof original! Kitchen needs to pay attention to the orders!
2 replies
30 months ago
Que control Service!
#373 Stood 24min in the que. When ordering and asked to upsize the till was giving problems as it was overcharging. I had to opt out of upsize. Then wen collected my order my chips was spilled out of the bag onto the counter when the attendant quality checked my bag then proceeded to give it to me as is and I had to ask for my chips to be topped up pls! Service Service Service! Guys when r u gona get it right! Simple things can be avoided but it's not okay to be overcharging customers and giving less than what they paid for. This store has the potential to be the best! The staff r friendly but need to check que control and collaborate with team effort for things to run smoothly. I am a regular and go during my lunch hour I can't spend half of it waiting in line just to order.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
2 (12.5%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
12 (75%)