JM
Jeanice M
Active since Oct 2023
3
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0
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3 reviews30 months ago
Claim Rejection By Bonitas
I am writing to express my deep concern and seek clarification regarding the recent rejection of my claim. I hope this letter finds you well. I am writing to express my dissatisfaction with the recent rejection of my claim for medical services received at DR SAUERMANN & PARTNERS on [25 August 2023]. I believe it is crucial to bring this matter to your attention for a fair and prompt resolution. On the mentioned date, I sought medical attention at DR SAUERMANN & PARTNERS due to an illness I experienced while at work in Pretoria. Regrettably, Bonitas rejected the claim, citing the use of a non-nominated GP as the reason. I wish to emphasize that both of my nominated GPs are located in Benoni and Midrand, making it impractical for me to seek immediate medical attention from them at that specific time. What is particularly perplexing to me is the apparent lack of application of the Treating Customers Fairly (TCF) principle in this instance. It seems that the current policy implies a requirement for individuals to be permanently stationed at their place of residence for claims to be honored and paid. This expectation becomes impractical, especially in urgent medical situations where immediate attention is necessary. I am disappointed that Bonitas did not consider the unique circumstances surrounding my situation when evaluating the claim. As a member of Bonitas Medical Scheme, I pay my premiums diligently every month, expecting fair and reasonable coverage in return. Unfortunately, the rejection of my claim has left me disheartened, as it implies that the system failed to recognize the urgency and necessity of my medical situation. To address this issue, I kindly request the scheme to reconsider and honor my claim. I have attached copies of the relevant receipts for your reference. I believe a fair and empathetic review of my case will demonstrate the need for a compassionate and flexible approach in evaluating claims. I anticipate your prompt attention to this matter and a resolution that reflects the commitment of Bonitas Medical Scheme to providing quality service to its members. I will await your response within the stipulated turnaround time before considering alternative avenues, including contacting the Ombudsman. Thank you for your understanding and cooperation in resolving this matter.
1 reply
32 months ago
Complaint and Request for Refund - Incorrect Gearbox Purchase
Complaint and Request for Refund - Incorrect Gearbox Purchase I hope this letter finds you well. I am writing to express my dissatisfaction with a recent transaction at SAMCO Engines and Gearboxes, specifically regarding the purchase of a gearbox for my vehicle on [27 October 2023]. I wish to bring to your attention the discrepancy between the gearbox I ordered and the one provided, and my subsequent experience at your establishment. On the day in question, I visited your premises with the intention of purchasing a specific gearbox, providing your staff with all the necessary details regarding my requirements and the make and model of my vehicle. However, upon the arrival of the engineer who was set to install the gearbox in my car, it was discovered that the wrong gearbox had been issued during the purchase. I promptly returned to your facility to rectify the situation, and this is where my concerns and frustrations began. Your staff asked if I could wait for an additional 30 minutes while they checked another warehouse for the correct gearbox. Unfortunately, waiting for an extended period was not feasible for me, as I had already spent over three hours at your establishment, and my vehicle was in urgent need of repair. It was suggested that a refund might be possible according to your company's terms and conditions. However, the terms and conditions stipulate the following requirements for a refund or exchange: Goods must be accepted and exchanged within 7 working days. Goods must be subjected to a full inspection by your staff for refund or exchange. Goods must be in their original purchase condition. Items that have been stripped will not be eligible for exchange or refund. Goods returned for credit must be accompanied by the original invoice, subject to a handling charge of 20%. Proof of purchase will be requested for replacement items where applicable. Failure to produce a valid invoice will void the guarantee, exchange, or refund immediately. No cash refunds will be issued; EFT will be processed within 7 days. Finance charges and delivery/freight charges will not be refunded. Given the circumstances and the fact that the incorrect gearbox was issued by your establishment, it is only reasonable to request a full refund, as this falls within the outlined terms and conditions. I kindly request that you expedite this process and ensure that the refund is processed as promptly as possible. I appreciate your prompt attention to this matter and hope for a swift resolution. Please find attached the original invoice as requested in your terms and conditions. If there are any further documents or information required, please do not hesitate to contact me. I can be reached at the phone number and email address provided above. Thank you for your cooperation, and I trust that SAMCO Engines and Gearboxes will uphold its commitment to customer satisfaction as outlined in your terms and conditions.
0 replies
32 months ago
*****!!!!!
I am complaining because on Application stage of my cellphone contract the consultant at Phumulani Mall signed me as a business contract and not personal contract to make matters worse I do not own a business or a part of the business under my profile for the contract. To resolve this problem I would like you mtn to give me feedback on my complaint as it is out of the TAT and long overdue by a month. I have been doing follow ups with no response, all I want is an upgrade nothing more. When I first learned of this problem, I visisted the Phumulani Mall branch in Tembisa and they referred me to Kempton Park Branch which they still could not assist with the matter and again referred me to K90 branch in BOKSBURG I was not asisted due to system challanges. I than sent an complaint email which was a total waste of time hence im now wrting on hello peter to assist me, The only time I was assistED was today when I contacted the Compliance Analyst Onnetse whom also came up with nonsense stories of me owing MTN which I had provided proof of settlement she told me that nothing could be done about my problem on her side she has reffered the matter to Customer services department. Im shocked if the Board Members of MTN are practing the principles within King IV as required or all they care about is new business and profit cause clearly adherence to the laws and regulations that govern any businesses were totally not aap**** as required. This is totally unacceptable behaviour as a Giant company that is not even shaken by applying TFC to their clients!!!! Disgussting service I must say..
0 replies
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