MS
Mpho S
Active since Jul 2023
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
I feel ******
I have been with MTN since 2022 using their Home WiFi. I took another home router for my family to use back home and they have always complained that the network was always slow starting from around the 8th or so of every month and I have always thought that maybe it was in relation to the fact that they had depleted the usage limit- which is supposed to slow the internet speed. I started to doubt my assumptions after the router assessment feedback and started to think that it was defective which I cannot say it is the case exactly unless if there is a way they can provide proof of usage limit being depleted less than 15 days later after making payments. I could not even take it to the branch for assessment since home is way to far away from me or simply to check if there were reception issues. It was a 12 months contract and I cancelled it in February and I had to pay full amount in March- which I understood given what they explained. I then received a feedback saying that the returned router had technical issues which they depicted following the assessment of the device and I will be charged a clawback fee, which was R5000 after receiving the statement. I didn’t understand that and the amount was charged. I spoke to one agent before the payment date arrived and I received an email saying that clawback charges will be removed and the agent also mentioned that my payment history is not showing any missed payments and mentioned that they don’t understand why. The other email said I must pay my balance for the clawback charge to be removed which was way before the debit order date. I followed up to ask if it could be amended on the statement so that the debit order would only debit the amount for the current contract, the response was the case has been closed. Even the one I spoke to today said the same thing when I called with regards to the latest statement after explaining why I was enquiring about the amount. Debit order happened and R5000 was debited for clawback charges. I then received a statement for the month of May which is higher than what I can possibly understand given the amount which I have to pay for my current contracts. I have never had any issues when I had to upgrade products with MTN, I am only starting to experience issues now that I had to cancel one of the products. I feel ****** by a company that I have used for years. I have been having network issues for the past 2-3 months in the evenings, daily, with my home WiFi to a point that I can’t even browse on the internet or make a WhatsApp call without frequent interruptions. I have called recently to fix the issue but it is still continuing. I feel powerless to fight and I am leaving MTN for this. I liked the ease of not having to reapply each time the contract expired, however, I am looking forward to exploring other networks.
0 replies
4 months ago
What a disappointment!!!!!
I recently purchased a laptop online and it was delivered yesterday. It has scratches on the lid and it has dirt on the rubber underneath. Funny how it’s still appearing to be in transit on their website dating back to Monday. I never received any delivery updates from the HP shop or the delivery company, including notification saying order was completed. R11k all for waste. I am disappointed and I think the website is a ****
0 replies
17 months ago
Too much waiting
I purchased a tv on promo coming up with a free sound bar. I noticed after I checked out the order that it doesn’t automatically put the sound bar in the cart. I had to cancel the order and I the only option was to call- I did and I was guaranteed that it is possible to cancel and asked if it was okay to but items on offer immediately before they run out of stock and the consultant agreed. Delivery guy came with both orders and I explained and he called and said he has been instructed to take it back with him. That happened and I received an email/sms yesterday stating the order has been delivered to the customer. I called the call centre for the fourth time and the consultant said she was escalating the matter to PLK office. I contacted them again today, I’m still told about escalation
1 reply
25 months ago
Disappointing
I have opted to withdraw from an investment/saving plan. I emailed the forms on Thursday. I got an email yesterday stating that my signature doesn’t match the ones that they have on their records. I have been requested to go sign on my ID copy in front of the commissioner of oaths- which I am not going to do. I think this is madness and their way of saying that they don’t want to pay out. I first submitted an online edited form and they haven’t been debiting funds for the past 2 months. I have received two emails stating that I have go make a payment of R1500- which is more like two premiums. Why send those if I have sent a surrender?
2 replies
29 months ago
We can’t do Fastway anymore!
My parcel has been in the nearest bay since the 2nd of Jan and always updated that I will receive my parcel on the next delivery date. I contacted the retailer and explained the situation on Monday and I received an email yesterday stating that my parcel was gonna be delivered and I haven’t received anything. I tried calling- no pick up. Online retailers should consider finding alternative courier companies. It’s making us hate this online shopping thing or at least state the companies they use on the delivery details and we will just cancel the order if it’s Fastway Couriers cos it’s just bad! 🚮
0 replies
32 months ago
Inconvenience!!!!!!!!!!!!!
I bought items online on Friday. I got an sms today saying that I will receive my order today before 5pm. I just received my order right now at 20h30 from the courier from On The Dot courier services. I was concerned about my safety and the delivery time itself. Please review the companies you use for deliveries. I really enjoy shopping experience with Bash, however, I don’t like today’s experience. The guys kept on saying they come from afar. RAM always arrive on time where I stay and their service is good
0 replies
35 months ago
Worst experience with Wesbank vehicle finance
I have had a bad experience with Wesbank vehicle finance. I always have to call the collection department to make a payment. I checked with them a day or two before my first debit order date and they confirmed that everything was set on their side not knowing they will call telling me about a bounced debit order. Reason I called was with the issue that happened at the dealership as I was signing the icontract. He cancelled the mandate saying that the system won’t let him continue. He started over without a new mandate set on my banking app. Wesbank also sent me an email saying that I requested a change of debit order date of which I did not. My new date is the 26th and I get paid on the last day of the month. The interests they add on my account on the 26th are way too much. I tried to call to try and fix this. I even called the regional manager Laura Jane Hunter after talking to the dealership to try to assist me with this issue. She told me that she doesn’t understand why I was given her number and that she doesn’t have access to customer’s accounts. I emailed Wesbank customer service on the 20th of July and I only received an automated response. Nobody contacted me. The consultants I talk to always tell me that they will talk to their team leaders and that they will get back to me and they don’t.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)