Active since Sep 2010
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54 reviews1 month ago
FNB Drags feet on Account Downgrade
I requested an account downgrade on 18 March, 31 Business Days ago, which has not yet been processed, and now my account has been charged with Platinum fees for April - unacceptable. I will be logging a HelloPeter complaint
1 reply
2 months ago
Sanlam Personal Loans Bank Detail Change Failure
I am changing bank (FNB to Discovery), and contacted Sanlam Personal Loans to update my bank details for the monthly instalment. Contact Sanlam Personal Loans to administer the change, and was told Discovery doesn't do DebiCheck mandates - but Sanlam assured me that the FNB Debit Order is cancelled and provided me with bank details to manually pay the monthly instalment, alongside the veiled threat that if I don't pay it will be a mark on my credit record. On 20 March I paid this month's instalment manually from my new bank account, only for the original debit order on my FNB account to also be processed, pulling that account (which I want to close) into overdraft. Now I'm left with unnecessary admin on my side, and the FNB account will have to remain open for longer, costing me additional bank fees also. I'm also just over R3000 into the red on my immediate cashflow. I logged a Complaint with Sanlam on this over the weekend, and received an automatic reply promising contact within 24-48 hours at 08:00 AM Monday morning. It is now 16:00 on Tuesday afternoon without feedback or resolution, and once business hours are done today Sanlam Personal Loans' own imposed deadline expires. Also, when attempting to call the provided help desk number, it simply dropped the call, three times, further wasting my time and money. If Sanlam cannot resolve this by tomorrow, 25 March 2026, I will be lodging an official complaint with the Ombudsman.
34 replies
6 months ago
Great prices, excellent service
Recently needed to replace my tyres, which can be a pricey exercise. After getting quotes from various providers, I settled on Hi-Q as their price for the exact same product is just under 20% better than their closest competitor. Combine with this the fact that the service itself was impeccable, Hi-Q Menlyn is an absolute no-brainer, no need to consider anyone else.
0 replies
14 months ago
Audi Menlyn Financial Staff is Absolutely Amazing
Recently I had to use the Audi Financial Services website and particularly the Mobility Market portion on it to process an add-on purchase on my vehicle loan. This website and its functionality is built by WesBank with an Audi skin, so when I had MULTIPLE issues using the site, Audi had to consistently contact WesBank for assistance to try to get this sorted out. While WesBank's assistance on this was absolutely dismal, Audi Menlyn's Financial Services Team were amazing with the continuous attempts to help and provide the great service that they eventually managed to deliver regardless of WesBank's terrible solution. Thank you Maritsa at Audi Menlyn, it's service like this that makes me into a loyal customer!
0 replies
14 months ago
WesBank Needs a New IT Department to Build a Functioning Mobility Market
Recently I had to use the Audi Financial Services website and particularly the Mobility Market portion on it to process an add-on purchase on my vehicle loan. This website and its functionality is built by WesBank with an Audi skin, so when I had MULTIPLE issues using the site, Audi had to consistently contact WesBank for assistance to try to get this sorted out. WesBank's only responses were along the lines of: "You're using the wrong browser..." - I attempted multiple browsers, and ALL OF THEM failed. "You need to use a Windows machine..." - I don't have one, and am sure I'm not the only WesBank customer without access to a Windows machine (my Windows work machine blocks this website). "Try this link.." - A favourite which they used multiple times, giving me different links to the same broken website that cannot process the requirement. This is completely unacceptable and WesBank needs to look at replacing the IT Department with people who can actually do the job and build a functioning website. It eventually took the Audi Dealership staff about 3 weeks of effort to get this sorted out - which raises yet another issue: Does WesBank not train their end-users on their broken products? One of the worst Customer Experiences I've ever had - thanks to WesBank
2 replies
15 months ago
There are also times when Vodacom gets it spot on correct!
Posted a request to Vodacom re a billing error via Vodacom Support on X, and after validation to prove I'm me, Vodacom called me and resolved my issue within one 5 minute call. Thank you Vodacom!
1 reply
17 months ago
Vodacom's happy to take your money but couldn't bother to deliver services
On Nov 28th I approached Vodacom for help as my Apple Watch eSim had simply stopped working on the data side, allowing calls, but not streaming of podcasts/audiobooks - one of my primary uses for my Apple Watch when I go running or walking as I can leave my phone at home. Vodacom "refreshed" my eSim twice, and for a moment if looked like it was fixed, but the eSim still does not work for data (since fixing it, my Apple Watch has downloaded a total of 39.7Mb, on which it has been stuck for weeks now as it simply won't connect anymore). As a result of these refreshes, I realised there were two Connection Fees loaded to my Vodacom Account of R99 each (incl. VAT). I called Vodacom on Dec 11th and explained the situation and was told that they will log for these to be reversed. Today (Jan 3) when my Vodacom debit order for the period was finally taken, Vodacom had not bothered to remove these line items and I was charged for the two Connection fees. So I am sitting with a service that doesn't work, for which Vodacom has unnecessarily charged me twice even though they shouldn't have, as it was an existing service that stopped working - 5 weeks after first approaching Vodacom.
5 replies
18 months ago
FNB/RMB Service is just as bad as the rest of SA's Banks
My wife and I recently considered migrating to RMB Bank Accounts from FNB Private Clients accounts. It seems that even though some eBucks requirements are a bit more difficult to reach, the eBucks rewards are much better if you do. Two RMB bankers—one from an account management perspective and one from a transactional perspective—contacted us, and this seemed pretty good to start with. I stated clearly that we would only move if credit card interest rates were matched on the RMB accounts, as no one moves to a worse deal, especially not in this economy. A day later, our FNB Fusion Accounts were already moved to RMB, completely against my previous wishes, WITHOUT any agreement being reached regarding the Credit Card Interest Rates. Imagine my surprise when the Credit Agreement arrived with an interest rate of 20.25% - 5.75% HIGHER than my existing interest rate. Imagine my further surprise when my wife's Credit agreement arrived with an interest rate of 22% - 4% HIGHER than her existing interest rate. We pointed this out and RMB said they would look into it. A few days later I was informed that RMB would match my interest rate, which was good news. Almost a week later I was asked why I hadn't yet signed and returned the Credit Agreement, to which I rep**** that I hadn't received any updated agreement to sign. RMB's response? "No, you sign the original one, and we will update the interest rate later." WHAT? Who signs a Credit Agreement knowing full well that the rates you are "agreeing" to by signing are so much higher it's predatory? RMB's advisor promised they would push for an updated agreement, but after more than a week, and then only when enquired, told me that this is not how RMB does things, I have to sign the original agreement and just "trust" that they'll update the interest rate. NOT GOING TO HAPPEN! My wife and I would have been a package deal, all or nothing, and at this time RMB also stated that, within the same FNB/RMB banking structure, they are unwilling to match her Credit interest rate should she move! So now it's back to FNB, and all of this was a pure waste of time and effort on all sides. FNB/RMB: 1. Update the Credit Agreement solution to allow for revised agreements to be generated for customer comfort and peace of mind - your hundreds of legacy systems should not be an excuse. It's 2024, and there are many talented business analysts and developers in South Africa who can turn this ship around. 2. Teach your advisors/agents to READ for understanding and not just ignore what customers say/ask for. 3. Teach your advisors/agents to properly communicate and manage expectations instead of leaving the customer with having to follow up and chase for answers and progress. This was entire experience mostly completely unacceptable - and if it wasn't for the fact that we know no other bank would provide any better service, we would be looking around - this could be FNB/RMB's competitive edge.
1 reply
19 months ago
Don’t believe anything iStore employees “know” about Apple products
I asked whether there is any way or place to view the 49mm Natural Titanium Milanese Loop. I was told these are on display for customers to physically see at only the Sandton iStore. I took the trouble to drive to Sandton from Pretoria to go view and experience this product. The item is not in store in Sandton, and I was informed, by the store manager, that these will never be sold separately. To clarify the blunder YOU made here again: I asked about the 49mm Natural Titanium Milanese Loop, and the only thing that was on show in the store is the Milanese loop that goes with a Titanium Apple Watch which IS NOT the same product. You wasted my time and money due to being incapable of reading for meaning, and this is not the first time I had an experience like this at the iStore where I had to explain that the product I'm being pointed to IS NOT the product I'm asking about. The iStore's employees need to be better versed on Apple products customers may be asking about, to be prepared with a better answer, even if that answer is: "I'm sorry sir, but since we are a sub-par copy of the actual Apple Store and not a real Apple Store, we don't intend to properly stock our stores with all products Apple customers may expect us to." I am finding it very hard to verbalise how furious I am about being so ***********ly misled.
0 replies
23 months ago
Bernadine was extremely helpful and we were registered and up and running in no time
Bernadine was extremely helpful and we were registered and up and running in no time. If any claims in future runs this smooth I will be a happy customer.
1 reply
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5 (9.25925925925926%)
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10 (18.51851851851852%)
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39 (72.22222222222223%)