M
Ms. Kleinsmith
Active since Jun 2023
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
**Ongoing Delay and Poor Service – Third‑Party Motor Claim**
Good day, I logged this review early on Friday, 24 April 2026. Since then, I have received two responses stating that Client Care would get back to me “shortly.” Unfortunately, both responses appear to be automated, as no meaningful follow-up has taken place. I would appreciate clarification on what “shortly” means in this context. Additionally, the most recent reply I received this morning indicated that you had responded to me privately; however, I have not received any such communication. I am disappointed by the ongoing delay and the lack of direct engagement regarding my review, and I would appreciate a clear update on when I can expect a proper response. Santam’s reply 24 Apr 2026 at 09:01 Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care Santam’s reply 24 Apr 2026 at 14:42 Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care Santam’s reply 28 Apr 2026 at 08:28 The business has rep**** privately, and only Ms. Kleinsmith can view this message. Why do businesses and reviewers write private replies?
2 replies
1 month ago
**Ongoing Delay and Poor Service – Third‑Party Motor Claim**
I am extremely disappointed with Santam’s handling of a third‑party motor claim where their insured driver was clearly at fault. The accident occurred on **22 December 2025**, supported by a police report and the driver’s own admission — yet months later there is still no resolution. Because of this delay and lack of urgency, I was left **without a vehicle over the festive season**, forced to claim from my own insurance and pay an excess for an accident I did not cause. My family and I were also compelled to **cancel a long‑planned holiday** we saved hard for, resulting in further financial and emotional stress. It is now almost May, and dealing with poor communication and unresponsiveness from the broker has been exhausting. This experience reinforces the perception that insurers are quick to take premiums, but slow to act when a valid claim arises. I hope Santam takes accountability and resolves this matter before even more trust is lost.
3 replies
14 months ago
Betterlife Bond Cover Life Assurance Policy
We are in the process of finalising the estate of my late cousin's husband with ESI Attorneys. As part of this, we’ve reached out to Betterlife regarding the life policy held by my cousin's husband. Since she has limited education, I’ve been assisting her in managing these matters. The only remaining issue is the GLA policy intended to cover the bond, but despite our repeated efforts to contact Betterlife, we’ve had no success in resolving this matter. This has left us with no other option but to seek assistance on this platform in hopes that someone from the company can help the widow, Michelle Van Niekerk. The family is experiencing significant financial strain and desperately needs peace of mind regarding their home. It is disheartening that, after taking out a policy specifically to provide support in the event of a death, the claims process is proving so burdensome and adding unnecessary distress to an already difficult time. Please make contact with either ESI Attorneys or myself. I will connect you with the widow.
1 reply
17 months ago
CROCS SOUTH AFRICA - EXCEPTIONAL CUSTOMER SERVICE
I want to thank Crocs so much for delivering my 2 orders. The one we'll before Christmas and the other on Christmas eve. It was gifts for my nephews. I know they were inundated with orders especially over this time. I want to commend them for going the extra mile to deliver exceptional customer service. In a world where money talks, you made your customer very happy and needless to say Mt nephews were extremely happy with their gifts. THANK YOU, THANK YOU, THANK YOU ❤️
0 replies
17 months ago
Local Montagu Springs resort caters for same clients year after year discriminating new clients
I tried to make a booking for December to January next year but the resort is booked out. Even for Easter 2026. This is not fair. The same people book as they leave the resort so the same people get to be there year after year. The resort doesn't give other people a fair chance to also enjoy the place. I know what I'm talking about. My family lives there. The resort is popular so they'll always get bookings but they look after the same people year after year. I guess it's a business. Money talks. So I'll take my money and invest in an international trip exploring other countries instead of ploughing into my own country. Highly disappointed in our local resorts.
0 replies
18 months ago
Hollard Life - not getting any benefit from premiums paid
I took out a policy in 1999. I was told that this is a policy that will cover the GAP when my Medical Aid doesn't cover everything. The premium amount is very small but I've been paying this policy since then and never needed to claim. Now I have a situation where my Medical Aid didn't cover all of my hospitilisation costs. I then remembered I have this policy and tried to claim. I was sent from pillar to post telephonically and nobody could assist me. I eventually emailed Hollard on 28 November and someone has yet to come back to me. Why is it that it's so easy to take your money but when it comes to claiming then it's a big problem. If nothing else, since I didn't get any benefit from this policy, I'd like all my premiums to be be paid back to me so I can cover my outstanding hospital bill as I received no benefit from this policy that is still religiously going off from my bank account.
6 replies
25 months ago
ManiPedi Canal Walk - Excellent Service!!!
I went to ManiPedi on Sunday, 10 March 2024. I was in desperate need of a massage. I didn't have a booking. I did a walk-in and they accommodated me immediately. I was so chuffed. I asked for the 30 minute back, neck & shoulder massage but I think my masseuse lady massaged me longer than the 30 minutes. It's such an affordable price and I feel I got more out of it than what I paid for. My masseuse was so good and very attentive to my needs. I even paid less than what I saw on the website. Top notch service and value for money. I'll definitely be back.
0 replies
25 months ago
Tashas in Constantia rocks!!!
It was my first-time having lunch with my girlfriends on Saturday 18 May 2024. We sat outside under the lovely umbrellas. The food and drinks were top notch. I used the toilet and it smelt terrific and I loved that they used local hand care products from Africology (I personally use their products as well). I am definitely going back. It has such a lovely ambience, and the waiters are very attentive
0 replies
36 months ago
Average service claiming for my burst geyser.
At first my experience was good but there was a delay in replacing my burst geyser. They told me it will be replaced as an assessment was already done but then they sent out another assessor and only after that did they notify me that someone will come out to replace it. I feel this service is not good. My mom is with Standard Bank. The assessors came out in the morning and the very same afternoon the geyser was replaced. They can certainly take a leave out of Standard Bank's books. Not having hot water is a huge inconvenience. I'd like to understand what the point is of paying my premium regularly when I don't get the required service.
1 reply
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)