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CJ

Charmain J

Active since May 2023

2

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2 reviews

Hypersure Insurance Brokers

3 months ago

Unprofessional Conduct from Hypersure Staff

If I could give zero stars, I would. I highly DO NOT RECOMMEND Hypersure in Amanzimtoti! I have been a client of Hypersure since 2008, and unfortunately my recent experience has been extremely disappointing. Our insurance matter took several months to receive proper feedback and resolution despite repeated follow-ups from our side. Communication was inconsistent, and we often struggled to get clear updates regarding the progress of the matter. This caused unnecessary stress and frustration during a time when we expected professional assistance and support. I was also dissatisfied with aspects of the assessment process, as I do not believe certain relevant areas were properly inspected before conclusions relating to wear and tear were reached. Following my complaint, I had telephone discussions with a representative from the company which I experienced as dismissive, confrontational, and unprofessional. During one conversation regarding delays and staff responsiveness on Saturdays, comments were made that left me feeling that my concerns about service standards during working hours were not being taken seriously. I also have concerns regarding the handling of confidential information connected to our policy and complaint, which I believe may have been discussed with another client without our consent. Due to these concerns, I intend referring the matter to the appropriate ombudsman and regulatory channels for further review. To add to an already stressful experience, we were also threatened with legal action unless we removed our review. Consumers should be able to share honest feedback regarding their experiences without ************. This review reflects my personal experience and opinion as a long-standing client, and I hope the matter is handled professionally going forward so that future clients receive better service and communication.

0 replies

39 months ago

KFC doesn't Give Hope

If there was an option to choose Zero stars I would have preferred to choose that! A one star is still being nice and KFC doesn't care about being nice to their customers at all! I don't know what to do anymore! KFC is honestly being rather ******** towards me as a customer! And yet everyone else is being attended to as seen on their different social media and communication platforms!! What is concerning is that I'm beginning to believe it's because of my skin colour! I'm having major issues trying to get KFC South Africa to handle my complaints. My first complaint was on 19 November 2022 about their Petroport KFC branch, my second one was the 1 May 2023 about their Wartburg KFC branch and my third one was on 22 May 2023 about their Umkomaas KFC branch. Three branches well apart from one another yet having different reasons for my complaints ranging from missing food items that were paid for, wrong version of the food items ordered, half full food and beverages! I've complained on all their channels and it's not getting anywhere! Every single day it's some sort of excuse or false plan for action from their end! It's taking them days to make a phone call to me that was stated it would be "today" but today was over a week ago! My only feedback I keep getting is that they will follow up... But then they don't follow up at all or get back to me about any resolution to my concerns!! They gave me a case number almost 2 weeks ago which took them over 6 months to even consider doing!! Regardless of getting a case number... they've done absolutely nothing about any of it whatsoever. I've provided my name and surname to them more than once. I've given them all my numbers to reach me on and I have my phone with me 24/7 waiting from early morning until late evening incase they miraculously phone me! I've submitted my 3 receipts a few times over again. Still they just don't care about resolving this matter at all... Others who are complaining are getting attended to and getting resolution Within 3 days of complaining... But myself and one other customer who's also been complaining all over of the same ethnic group as myself, is getting completely ignored or having our efforts and emotions played with. What do I do? I'm not finding any of the treatment about this right at all!! KFC please realise that All Lives Matter and equal customer service across all the people of every skin colour matter! All complaints should be given the same care and understanding as anyone else's! You want to give Hope... But you don't actually give hope to your customers with the way you mistreat customers like myself! Fix it!

0 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

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1 Star

2 (100%)

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