J
June
Active since May 2023
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
FNB Is Failing Its Clients – No Accountability, No Support, and No Protection
I am extremely disappointed in the poor level of service I’ve received from FNB. They market themselves as a bank that “helps” its clients, but in practice, this could not be further from the truth. No one has the authority to assist, and every time I try to get help, I’m told “we need to speak to a manager”—yet no manager ever gets back to me. Most recently, money was ********ly deducted from my account without my authorization. I reported it immediately and expected FNB to investigate and protect me as a customer. Instead, I was told there is “nothing they can do.” How is it acceptable for a bank to allow unauthorized transactions, and then refuse to take action? What’s worse is that this seems to be part of a larger issue in South Africa, where many major banks are experiencing hacking, *****, and unauthorized debits, and none of them have real answers or solutions. It feels like the system is outdated, broken, and completely backwards. Given the lack of accountability, poor internal processes, and inability to resolve even basic security breaches, I am now seriously considering moving my banking to a more secure and responsive institution. FNB has shown me they cannot be trusted to protect their customers' money or provide proper support when something goes wrong. I urge others to think carefully before trusting FNB—or any other local bank—with their hard-earned money. We deserve better than silence, passing the buck, and no resolution. Disgraceful service. Outdated systems. No accountability.
1 reply
12 months ago
Title: Planet Fitness and Their Debt Collectors Are a Nightmare – Stay Away
My experience with Planet Fitness has been nothing short of frustrating and disheartening, not just because of their internal processes, but more importantly due to the *********** and unprofessional debt collection agencies they choose to associate with—specifically Landau Collections. Despite consistently paying my gym fees through monthly debit orders, I’ve been subjected to ongoing harassment and false claims of non-payment from Landau Collections. I've provided clear bank statements and attempted to resolve the issue through proper channels, but I’ve been met with silence, negligence, and repeated harassment. It's clear that these companies do not accurately maintain or track customer payment records, and they have zero interest in resolving legitimate concerns. I must express my severe disappointment in the service delivered by both Planet Fitness and Landau Collections. The complete lack of accountability, poor communication, and disregard for facts have made this one of the worst customer service experiences I’ve had. This entire experience has left a very poor impression of Planet Fitness as a brand. By continuing to partner with such backward, lazy, and sly companies, Planet Fitness is actively contributing to the mistreatment of its members and destroying its own credibility. If you’re considering joining a gym, I highly recommend Virgin Active or any other fitness provider. Do yourself a favor and avoid Planet Fitness altogether—unless you want to deal with disorganized billing, aggressive debt collection calls, and total disregard for customer service and accountability. Planet Fitness, clean up your partnerships or prepare to keep losing members who value transparency and professionalism.
1 reply
12 months ago
Ongoing Harassment Despite Proof of Consistent Payments
I am extremely disappointed in my experience with Landau Collections. For several months now, I have been receiving persistent and harassing phone calls claiming I have outstanding payments. This is despite the fact that I have sent them clear and detailed bank statements showing consistent monthly debit orders—ranging between R200 and R300—from February 2025 to May 2025. I first raised this issue via email on 2 June 2025, providing all the necessary documentation and requesting a thorough review of my account. I also explicitly asked that the calls cease until the matter was resolved. To date, I have received no response. The calls, however, have continued—sometimes several times a week—which is not only stressful but also unprofessional, especially when the fault lies on their end. It is unacceptable that a company in the debt collection industry cannot keep accurate payment records or at the very least acknowledge a client's concern when evidence is presented. This situation reflects a serious lack of internal communication, poor customer service, and disregard for customer dignity. I urge Landau Collections to take accountability, investigate this matter properly, and stop the baseless harassment. Until then, I cannot recommend this company and would advise others to document everything and proceed with caution when dealing with them. If needed for reference, my ID number ends in 5080, and the full ID has already been submitted in prior communication with your team.
0 replies
12 months ago
Terrible service
As a first-time car buyer, I was both excited and nervous to make such a big purchase. After looking at a few options, I decided on the VW Up at Weelee Centurion. The initial process — especially the finance approval — was smooth and straightforward. I received a call on Tuesday from the finance team, and we went through all the necessary steps. Everything seemed to be in order, and I was genuinely excited to collect the car. I confirmed with them that I’d collect the car the next day (Wednesday) at 12:00 PM. They assured me that would be fine, and mentioned the car still needed a valet and tracker installation, which I completely understood. I was happy to wait the extra time to make sure the vehicle was properly prepared. But unfortunately, the collection process the next day was a huge letdown. Despite having confirmed the collection time the day before, when I arrived at 12:00 PM, the car was not ready at all. It took more than three hours before I was finally able to drive away, and even then, the experience left a bad taste in my mouth. The tracker that I had specifically requested was not installed, which was frustrating but something I could live with. What really upset me was that the seats in the car were soaking wet from what was clearly a last-minute, rushed valet. For my first car — something I’d been looking forward to for weeks — that kind of carelessness was incredibly disappointing. To make matters worse, when I raised my concerns on the day, I was met with minimal explanation, poor communication, and later on, rude and dismissive behavior when I called in to follow up. I was made to feel like my concerns weren’t valid, and as if I should’ve “known better” — which is absolutely not acceptable customer service. The one bright spot in this entire experience was Vincent, the salesperson who assisted me. He was respectful, professional, and truly went out of his way to make sure I was comfortable and informed during the early stages of the process. He took the time to answer my questions and treated me with the kind of care and attention every customer deserves — especially a first-time buyer. I really appreciated his attitude and effort. Unfortunately, the same can’t be said for the rest of the staff I dealt with. Once the finance was approved, I felt like I was just being pushed through the system with very little care for my experience or satisfaction. In summary: I’m happy with the vehicle, and I’m grateful to Vincent for his great service. But the overall experience at Weelee Centurion left me feeling frustrated, disrespected, and deeply disappointed. I hope the dealership takes this feedback seriously, because with a little more communication and basic customer care, this could have been a completely different — and positive — experience.
1 reply
37 months ago
Review on service
I had to get rid of my s**** car .joshua was more than helpfull to help .he made the process easy and smooth no problems or issues . Big shout to joshua thank u for everything. Awsome service
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)