NM
Nirasha M
Active since May 2023
2
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Reviews
2 reviews8 months ago
Disappointed in Cielo
My experience with Cielo has been nothing short of unacceptable. What was promised and marketed as a professional, efficient service turned into a drawn-out, frustrating process filled with poor communication, missed timelines, and zero accountability. As it stands today, I am left sitting with damaged tables in my home — and Cielo has not agreed to refund the amounts I paid for these items. This is not only unprofessional, but also *********. Despite repeated follow-ups, there has been no urgency to resolve the issue, no ownership taken, and no respect shown for me as a customer. It feels as though my concerns have been ignored. Cielo positions itself as a trusted partner, yet my experience proves the opposite. They have failed to deliver even the basics of reliable service. This has been a complete waste of time and money, and I cannot recommend them to anyone. I demand a full refund without further delay and expect a formal response from Cielo. Customers should not have to fight this hard-to-get fair treatment.
5 replies
15 months ago
Ford Kempster Umhlanga
I purchased a New 2025 Ford Everest Sport on the 27 Feb 2025. Only to come home and find that I received a 2024 model. The dealership proceeded to tell me that the vehicle was registered as a 2025. Registration and model impact insurance and trade-in as well as Market value. Needless to say further to that the smash and grab installed was scratchy. Clearly no quality check was completed. I trust that you are well. As discussed, I received a 2024 vehicle and when I questioned the Sales Manager and Customer Service agent at the branch, they told me that the date on the Ford Pass only indicated the manufacturing date and not the model date. I made it clear I wanted a 2025 model and was **** to by the Sales manager, sales agent and customer service agent. It was indicated on the attached invoice that it would be a 2025 model vehicle. I however received a 2024. The invoice indicated that I would receive a 2025 model. This is *****. I would appreciate that the right vehicle and model be delivered to me and in good condition. I cannot believe this service. The smash and grab on the vehicle was scratchy upon collection and then I headed to Durban from Richards Bay at my own cost to have this repaired. The supplier fitting the smash and grab made an error, and I did not receive the vehicle in time. I was then late in returning home, as the Supplier proceeded to correct their error which is still not correct. I have had 2 Ford vehicles in the past, a Ford Everest and a Ford Wild Trak and never had this experience. I am an avid Ford Fan.
2 replies
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