NM
Noxolo M
Active since Feb 2023
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Poor Customer Services at Boxer Superstore - Langa
The cashier at till 8 around 14h44 was read the specials newspaper and was not assisting anyone, I approached her, she seemed uninterested in her job, barcoded the items and then ignored me, I then told her I will pay with a card and then she activated the card machine. This is not the first time experiencing poor customer service from Boxer Langa and she takes the cup today. She didn’t even have a name tag, that store is slowly deteriorating, especially with customer services
1 reply
2 months ago
Sanlam Life Customer Service is the Worst
So I took out a policy with Sanlam Life, the FA was superb, and then I decided to make a manual payment for my initial premium because I didn’t want to not have money in my account by month end which is Sanlam’s deduction date. And I thought because they also use FNB, the payment will reflect immediately and by month end, they would not deduct money from because I used the correct reference as per the FA’s guidance. Note: The policy was in place since 20 Feb and the first deduction date was 31 March, so I thought, premium deduction will start in March and not Feb. Then to my surprise, Sanlam Life deducted 2 months worth of premiums and I didn’t understand why 2 and not 1 and whether or not the manual payment didn’t go through. I made an enquiry and I was told that the issue will be resolved in 2 weeks, mind you I need to w money for groceries for my toddler and I, I have no back up and I wasn’t expecting this. I now get an email saying it takes 25 days for Sanlam Life to clear payments and I need to go to my bank and ask them to confirm that they will not reverse the money back to my account, also provided that Sanlam Life’s management approves this. This is my first time taking out a policy via Sanlam and I think I made the wrong choice, the services are bad and they take their own sweet time to resolve the issue. This is money owed to me, if I had done them wrong, I would get penalties or even a cancellation with no good reason or interest for outstanding payments but what I am getting for waiting to get my money back, nothing.
3 replies
2 months ago
Rude consultant. FNB doesn't value their clients
R95 was *****ulently deducted from my bank account, I do not know how they got my personal information, including my banking details and I do not even know what they are about. I emailed the support team at Y2K and they just apologised with no explanation. FNB charged me R50 to reverse the debit order, said it was my fault and I needed to sort of the matter with Y2K, very rude consultant. I have lost my respect for FNB and I am even thinking of changing banks because they do not value me at all.
1 reply
2 months ago
*****ulent Debit Order and Contract with Y2K Connect
R95 was *****ulently deducted from my bank account, I do not know how they got my personal information, including my banking details and I do not even know what they are about. I called the company that deducted the money o their behalf and they have said that they will investigate the matter in 2 days, 2 days have passed with no response from them. I emailed the support team at Y2K and they just apologised with no explanation. FNB charged me R50 to reverse the debit order, said it was my fault and I needed to sort of the matter with Y2K, very rude consultant and I will deal with them as well. I want my money back.
0 replies
2 months ago
*****
My bank account has subscription deductions which were not authorised by me and this is the second month that they have done this and it leaves me with no money at all. This company is a **** and I have tried to cancel with no success at all. Please help me get my money back from these ****mers.
0 replies
25 months ago
Best Public Service ms
Despite the fact that the first two ladies (both African) that assisted were *********** there was one lady (Coloured) who delivered superb services, she was very professional and efficient. I love how all the employees do their work and assist the public instead of being rude and gossiping or being on their phones. Thank you Somerset Branch
0 replies
25 months ago
Best Services Ever
I was assisted by a Zoe at the Eerste River Mall branch and I received thee most amazing services ever. She is well trained, knows her work, kind, respectful, efficient and just thee best. Thank you Zoe
1 reply
26 months ago
Lying Driver
Delivery was meant to be today but I realised that it was getting late and the driver has not contacted me nor has the company. So I asked via WhatsApp and I was told that deliveries end at 5pm 5pm cane and still nothing, I have been talking to a Megan and he/she says that the driver said he couldn’t get a hold of me so he returned the parcel. The driver is lying because my phone has been on the whole day, I even received calls from 5 different people throughout the day to be told such. Whoever he is, he ****. I hope no one ever uses their services because I’ve never had such issues before with other courier companies
0 replies
26 months ago
****** by a Pick n Pay Teller
Around 1pm, I bought groceries at PnP Canal Walk, Cape Town After the teller finished scanning the groceries, I gave her a gift card to check the amount, she printed the amount and it was R285, the groceries were worth R400 and something and I told her I’d pay the difference with my card. She then seemed like she was punching in the gift card number from the paper she printed then she said I should pay the difference with my card. It declined with my bank card and I was confused as to why that would happen. She then said I couldn’t pay with the gift card and my bank card which seemed weird but I let it go as I was exhausted. She then said I needed to pay the difference in cash, so I withdrew from another till and paid it. She even offered to throw away the gift voucher. When I got home, I realised that she ****** me because my banking app shows that I paid the gift card amount with my banking card. I’m going to report this to the police because I was ****med.
1 reply
27 months ago
Not So Extra Caring Huggies
I’ve bought the extra care pack and they leak a lot. They are super comfortable and my baby doesn’t react to them but the leakage is too much.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
17 (85%)