ND
Nicolene D
Active since Jan 2023
2
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2 reviews19 months ago
Our Disappointing Experience at Acrobranch Modderfontein
We recently celebrated my daughter’s birthday at Acrobranch in Modderfontein. Unfortunately, what was supposed to be a fun day turned into a frustrating and upsetting experience when two of our phones were ******. The theft occurred from a large black storage container near our table. We suspect it happened during a commotion on the blue course. A person began screaming uncontrollably while staff attempted to assist them. Based on timestamps from our photos, this individual had been on the course for a while, with staff repeatedly trying to communicate with them before the outburst. This dramatic scene drew a crowd near our table, creating the perfect distraction for the theft. To make matters worse, when we reported the incident, a staff member named Thabo Leboko offered to assist us. However, his approach raised serious concerns. He asked us to provide sensitive information, including: Both phone numbers Phone PINs Emails linked to the phones Passwords to those email accounts This request was alarming, as even service providers like MTN don’t ask for such sensitive details. We refused to provide the information. No further investigation from management. This lack of assistance has left us deeply disappointed.
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41 months ago
Unprofessional & Rude!!!!!!!
They didn't register the transfer in accordance with the sale agreement including the special conditions. Ignored the special conditions completely, left us to sort it out with seller. Left so many messages for Maria Dominicus she never returned my calls, managed to get hold of her on her cell phone, but she started screaming at me, telling me that she's busy consulting with a client. According to Marto Lafitte & Associated as the Conveyancers it's not their responsibility to make sure that they register the transfer according to the offer to purchase agreement with the special conditions. After receiving more info from other Conveyancers, I asked Rui Marto the Director of Marto Lafitte & Associated why they didn't register the transfer in accordance with the sale agreement including the special conditions. NO COMMENTS FROM RUI!!!!!!
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1 Star
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