XT
Xander T
Active since Jan 2023
2
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0
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Reviews
2 reviews3 weeks ago
Extremely poor customer service from Standard bank Insurance
Extremely poor service received from Standard bank insurance (SIL). I have building insurance for my home that is tied to my home loan. We experienced a water leak on our Gas geyser in Feb of 2026 and informed SIL on the 9th of March. The communication from SIL has been close to non-existent with only automated responses received. Calling the call centre did not help with waiting times exceeding 45min and the call back option never worked. I eventually got hold of someone when I phoned the complaints number which lead to a settlement letter on 1 April however by this time the water leak damaged the geyser electronics and a new unit was required. I submitted the updated quote and doc with again no response from SIL. After numerous mails and calls I again phoned the complaints number which lead to a conversation with Ms Phaka on the 24th of May who for the 1st time requested documentation which I submitted immediately. Meanwhile my complaint got a mail response on the 4th from Mr Khan who informed me of a doc that was missing to which I rep**** it has already been submitted but no further response from SIL since. I have followed up multiple times with SIL via mails without response. My only conclusion is that it the system is purposefully designed to frustrate customers. Claim remains unresolved.
1 reply
41 months ago
Empty promises: no delivery or refund of product
Very bad service. I ordered a Li-Ion battery pack in Nov 22 after receiving confirmation that they do have stock. On the day of planned delivery I was informed about a delay. After numerous calls Dylan indicated that they do not have stock and will refund me which still has not happened. Every commitment they have made has been missed. They never provide feedback, I have to constantly follow up with a new excuse from Dylan every time. Dylan also refuses to transfer me to a manager or director for escalation of the matter. This company should not be allowed to do business and should be avoided.
1 reply
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