MS
Mellisa S
Active since Nov 2022
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Useless service
My internet service has been down since Tuesday and the way this issue has been handled by WebAfrica has been extremely disappointing. When we first reported the problem, we were told that it would take 24–72 hours just for an investigation, After contacting them again,an agent said he could not pick up our ticket no. And have us another ticket number. A technician was only sent on Thursday, and after inspection they confirmed that the issue was caused by broken cables. Now we are being told that we must wait again for MetroFibre to approve the repair before anything can be done. This means even more delays after already waiting several days. I work from home and depend entirely on my internet connection to earn a living. Every day that this service is down is causing me financial loss. The slow response and lack of urgency from WebAfrica has been very frustrating and unacceptable. Customers should not have to wait this long for a basic service to be restored, especially when the fault has already been identified. I expect this matter to be escalated urgently and for the repair to be completed as soon as possible. I would also appreciate proper communication and accountability regarding this delay.
8 replies
4 months ago
Poor Service and Refusal to Exchange – Selfast Overport
I purchased a pair of shoes from Selfast Overport on 23 November 2025. The shoes were never worn, still had the original tag attached, and I had the receipt. When I returned to the store today to exchange the shoes for a different style, the store manager refused to assist, claiming exchanges are not allowed after 7 days. The manager was also rude and shouted at me, which was completely unprofessional. This is not how customers should be treated. I left the store feeling upset and disrespected. I will never shop there again.
0 replies
37 months ago
Capitec pathetic customer service
I called the reversal of eft department on 03/05 requesting a reversal of payment due to someone trying to **** me. They did investigation but didn't do the reversal because the person declined the reversal even though I had informed Capitec about the person ****med me. What a useless bank! They didn't even call me or send an update with my reversal payment, I had to call them for an update.
1 reply
40 months ago
Great service provider
Thank you to Shilten from the Springfield branch and Shanel for assisting me. I received great customer service and great value for money.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)