KG
Karuna G
Active since Mar 2010
2
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2 reviews74 months ago
Austinpuppy.com website scam
Total scam! They claim to sell all types of dog breeds with a delivery fee of R500. They ask for a deposit and when the 'puppy' has been 'picked up by courier' for delivery the next morning, they send an email asking for additional amounts like R11500 and R22500 to get the puppies delivered from a courier company to get more money off you. When calling them, they threaten you then lie they will send the dog.
0 replies
122 months ago
Mango Bag Drop off - Malicious Employee deliberately routed my bag to another city
<p>I am emailing to lodge a complaint about a Mango employee, Sibu (Sibusiyela but I can stand to be corrected) who was supposed to provide Mango customer service at the Kind Shaka Airport bag drop off desk on Wednesday, 25 May 2016 around 9am. Employees like her make the check in desk wayyyy quicker. </p> <p>Being a loyal Mango customer, because I am sick of Kulula flight delays and said i wont support a delayed company as such, I did my usual check in the night before my flight. Upon arriving, there were around 4 people standing in the line for bag drop off with 2 ladies attending and 1 lady attending to the check in counter.<br />Unfortunately one of the ladies behind the bag drop of desk broke a machine and could not print so her colleague sitting next to her decided to help her and not attend the the remaining guests. Whilst they fiddled with the machine, the line grew slightly longer . The lady who broke the desk called for Sibu to assist and about 3 mins later, SIbu arrived smilinig and taking her time. Before she arrived, the second desk assistant who originally moved to assist the first desk assistant moved further away so that people could not be attended to by her. <br />When Sibu sat down, she proceeded to attend to a African gentleman who she smiled and flirted with. In this time the line grew significantly longer and seemed much slower than the check in line which still had one attendant who was working consistently with the customers in the line. <br />I eventually went to Sibu (unfortunate for me) who weighed my bag. It was 20.6kg and i had no hand luggage. She complained that I was overweight and I asked if my bag could be accepted since I had no hand luggage. I had done this previously many times at Mango and the attendants had allowed it... BUT not Sibu. She insisted I remove something from my bag and I looked at her shocked considering how long the line had grown (which was now about 20) that she complained about 600g. <br />So I pulled my bag to the side to pull my hand luggage out of it whilst stating that this was being ridiculous and they are so slow with no explanation... As i walked away another overeas customer actually told me "sorry lady" whilst venting her frustration at how long the line took and was as well. <br />I went back to to Sibu who then proceeded to ask me "Have you packed this bag yourself " even after having viewed me open my bag and remove stuff near her. <br />This annoyed me even further because she was deliberately holding me up and holding the now verrrrry long bag drop off line up. I then asked her if she was serious and she seemed ****ed off that I called her slow. I then proceeded to tell her that I flew for the past 20 years and know the drill. I then asked her if she knew what bag drop is versus what check in is because she wanted to do a "check in" drill with me...So I answered her question as she asked it and then she acted as though she was not hearing me and looked at me blankly waiting for an answer each time trying to "BELITTLE" me in front of other people which was NOT required or customer service. At that point I felt she thought she is GOD allowing us on a mango plane and the line grew significantly more to about 20 people. My main concern was she was delaying the whole process which leads to plane delays which eventually leads to rotational delays... She did not seem to understand this at all!</p> <p>Eventually she printed my ticket and then printed and INCORRECT SURNAME on my bag tag which I knew she did DELIBERATELY and sent my bag on flight JE337 to CAPE TOWN when I was on flight JE 252 to JHB. <br />When i got onto my flight, some passagers actually told me sorry for witnessing what she had done and then I had a flight attendant, Roshni, ask me for my boarding pass just as the plane was about to take off. I asked what it was about and she said that there was a baggage guy at the door and he wants to check my ticket. I mentioned to her that I had an issue with Sibu and that there was going to be a very big issue if my bag was not in JHB. The guy at the door checked my ticket and no one mentioned to me that it was incorrect or that my bag was not on the flight even though i stated there that it should be on that flight to the baggage guy and the flight attendant. The flight attendant mentioned to me that I should lodge a complaint if there is an issue. <br />I arrived at JHB, waiting for the bag to find out that Sibu had deliberately sent it to Cape Town and that Mango would then have to courier it to me after tracking it... which would cost the company money and with her deliberate slow mallicious attitude, possibly lead to delays in flights for the rest of the day because they would have to track my bag and me and possibly delay one plane to offload. </p> <p>I chatted to Sifiso at Mango Help desk in ORT and he was very helpful to me. I mentioned what happened and the deliberate malicious act of Sibu against a paying Mango customer.. I then mentioned that now Mango has to fit the cost of flyin my bag back to ORT from wherever after trying to track it and thereafter fit the cost of courier to me ...ALLL because of a malicious employee who tries to belittle the customer by thinking shes GOD to let people on a plane.</p> <p>I've been a valuable MANGO customer for many years and a voyager member since 1997. I fly globally on many airlines however the way i felt and was belittled plus maliciously had my bag sent to another city was REALLY NOT APPRECIATED. Sibu is the worst attendant I ever came across! <br /><br /></p>
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