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Lihle S

Active since Jul 2022

4

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4 reviews

3 months ago

Letters Novela Provided Outstanding Service After Weeks of Delivery Frustration

All thanks to Letters Novela, one of the consultants from Courierit, who took it upon himself to ensure that there was finally clear direction regarding my parcel. After waiting a very long time on the call to speak to a consultant, he answered my call and I explained my frustrations to him. He immediately confirmed that emails had indeed been sent to the Cape Town branch regarding my parcel. What stood out the most was that he promised to personally handle my issue and committed to giving me feedback within an hour — and he actually kept his promise. True to his word, he called me back with an update from the Cape Town branch. He explained that some drivers were currently in training and also discovered that the branch still had my home address on the system, even though I had changed it to my work address during the manual delivery process. He immediately updated the address, and the change was approved. For the very first time during this entire process, someone actually kept their word and communicated properly with me. Because of Letters Novela, I finally feel confident that I will receive my parcel tomorrow. I would genuinely like to commend him for his excellent customer service, professionalism, communication, and willingness to assist. He is absolutely the best, and RTT/Courierit needs more consultants like him.

1 reply

3 months ago

Continued Delivery Delays and Poor Service

I am writing to express my extreme dissatisfaction with the ongoing delays and poor service regarding the delivery of my MTN router. I originally placed my order on 6 May 2026. After numerous delays, the parcel was finally delivered on 14 May 2026. Unfortunately, the MTN biometric verification failed at the time of delivery, and I was instructed to request a Manual Delivery instead. I was advised that the manual delivery process would take three working days and that I would receive communication regarding the outcome. However, I never received any updates and had to call your call centre every single day to follow up. On 19 May 2026, I contacted RTT and was informed that the parcel was ready for delivery and would be delivered on 20 May 2026. As of today, 20 May 2026, I have received no communication from the driver, and the tracking status remains unchanged. When I called RTT again today, the consultant informed me that she had spoken to the Cape Town Operations Manager, who assured her that my parcel would be delivered tomorrow, 21 May 2026. At this point, I feel as though I am being given repeated promises simply to dismiss my concerns. I am extremely unhappy with the service I have received. It is unacceptable that an order placed on 6 May 2026 is still unresolved, despite my constant follow-ups and the excessive time spent waiting to speak to consultants. I have exhausted my patience and expect this matter to be resolved immediately. Please provide a definitive update and ensure that my router is delivered without any further delays.

2 replies

3 months ago

Unhappy customer

I am extremely disappointed with the level of service I have received regarding the delivery of my MTN router. I was initially informed that my router would be delivered on 8 May 2026. However, as of today, 13 May 2026, I have still not received my order or any clear communication regarding its status. Over the past few days, I have contacted your call centre several times, but I have only received empty promises and no meaningful assistance. The waiting time to speak to an agent is excessively long, which has added to my frustration. I also received a call from a member of your leadership team. During our conversation, I explained my concerns and dissatisfaction with the service. He assured me that he would call me back shortly with an update, but he never did.I have also contacted MTN directly, but they advised that they are unable to expedite the delivery from your side. This experience has been extremely frustrating and disappointing. I expected a much higher standard of service and communication. I would appreciate it if this matter could be treated as urgent and if I could receive a clear update on the status of my delivery, including a confirmed delivery date.

1 reply

42 months ago

Horrible service

Horrible call Centre. I called them I was made to wait for more than 30 min only for my call to be dropped

1 reply

Review Distribution

5 Star

1 (25%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (75%)

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