Tebogo M

Motorite, more like MotorWrong

I am extremely disappointed with the poor service and delays I have experienced with my motor claim through MiWay. This claim started in April, and we are now approaching the end of May, yet my vehicle is still not fully repaired due to ongoing payment and processing delays from Motorite side. The entire process has been exhausting and unnecessarily frustrating FOR SIMPLE TYRE AND RIM CLAIMS. I have been sent back and forth between the claims department and finance/support teams countless times, with little to no accountability or urgency shown. Every time I try to follow up or speed up the process, I am either ignored, redirected, or asked for the same documents and invoices that have already been submitted multiple times. The third-party repairer has made it clear that they cannot continue working on my vehicle until full payment is received. They have cooperated throughout the process and submitted everything requested, including invoices and supporting documents, yet payments are still being delayed for no clear reason. I fail to understand why this process is taking so long when all required documentation has already been provided repeatedly. Instead of resolving the matter efficiently, Motorite continues to create unnecessary delays while I remain without mode of transport. This experience has caused significant inconvenience, stress, and wasted time. I expected far better communication, efficiency, and professionalism from an insurance provider.