EC
Ennia C
Active since Mar 2022
3
Reviews
0
Industries
Reviews
3 reviews3 weeks ago
Unacceptable Delays and Poor Authorisation Process
I called the call centre at 10:00 on 21 May 2026 requesting an authorisation. I was informed that the process had changed and that my details had been sent to the relevant department, and that I would receive a callback. I waited for 30 minutes, but no callback was made. I called again at 10:30, and surprisingly, I was informed that my details had not been sent through. The second agent then advised that she had now submitted my details. I asked for a turnaround time (TAT) for the callback and was shocked to learn that there is no TAT in place, meaning I could wait an indefinite amount of time before receiving a call back. This could result in my doctor closing before I even receive an authorisation number. I called again at 11:13 and was told that I was number 10 in the queue and should expect a callback around 12:00. All this waiting while I am sick and trying to see a doctor. Who came up with this process and thought it would be beneficial to clients? This is poor customer service and completely unacceptable. Even public healthcare facilities have an average waiting period of around 60 minutes, yet I am expected to wait over two hours just to receive a callback for an authorisation number. There is also no guarantee that I will receive a callback at 12:00, which means there is still a possibility that I may not be able to see the doctor today.
1 reply
46 months ago
Water Bill The Emerald
I have a problem with my water bill that I escalated to the Building Manager on the 28th of July . I can't be paying R500 to R300 in water bills while I stay alone the only thing I do is shower twice a day how. I have been asking for feedback from the building manager to no avail. I need my water bill to be investigated and rectified . I have been ignorant and paying outrageous amounts of water bills since April
1 reply
51 months ago
In corrrect water bill
I am really feed up now . I raise my query on the 26th of Feb that my water bill was incredibly high R1736.45 . The building manager told me it was an error and 6 apartment were affected and the will investigate and send me an updated statement . On the 28th I asked for feedback from the building manager and he said he hasn't received the updated statement .On the 6th of March I emailed my query to hello@ithembaproperties I wrote my query and they sent me the statement which is still not fixed . I sent another email and Lerato was or is the person who is corresponding with . She responded that they are still working on my query with was on the 19th of March. On the 26th of March i received my March statement which now shows that my outstanding balance is R6675 and I am in arrears with R2218.95 . I am now in arrears because the haven't fixed my water bill and I have to pay penalties for that . I have the email trail that shows my correspondences with this company . My last email was on the 26th stating that my statement haven't been fixed and now I am in arrears . Can this be fixed so that I can pay my rent .
1 reply
Review Distribution
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1 Star
3 (100%)