EF
Evan F
Active since Jul 2011
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
Amazing assistance at Wonderpark store
On Sunday 30 Nov 2025 I was hijacked and managed to make it to your Vodacom store at Wonderpark Shopping centre, where a consultant Linda assisted me. She was so kind, accommodating and helpful it literally brought tears to my eyes. I just wanted to reach out to you so you can thank her for going the extra mile and making my horrible experience that much easier to bear. You have certainly got a customer for life.
1 reply
25 months ago
*****ulent Merchant
Ordered online from The Metal Nexus and I have not received my goods. Ordered on 19 April, payment processed to Centaurs Trading on 20 April; followed up on 25 April and did not receive my goods despite being assured shipping would be done on 29 April. Contacted Paul on 6 and again 10 May and received assurances that the items would be shipped. I am opening a police case in the morning, and have lodged a dispute with my credit card company. I have the shopify merchant details and will raise a compliance dispute with them on 20 May. I will also report his bank account to FNB as BTN Cape and Coastal is processing funds on behalf of this merchant for orders placed.
0 replies
27 months ago
FNB WHAT THE HELL ARE YOU DOING!
I got an email at 15h08 today advising me that my personal and business banking profiles have been merged. There was no prior warning, no prior discussion, just a unilateral decision from FNB to do as they please. This has now been done without my permission! I SPECIFICALLY have different profiles for my business and personal bank accounts. Now you have merged them. This means my financial manager can see my personal bank accounts and all my personal transactions. This is a VIOLATION of my right to keep my personal data private!!! I want this reversed. You have 48 hours to fix this or I will close my personal bank accounts with FNB and move them to Capitec!
1 reply
30 months ago
Buying Uber vouchers is a pain in the uber...
When you buy Uber vouchers from Bob Shop Digital, if you add the Rx voucher to cart, and then edit the cart and increase the number of vouchers, the app takes the money but you only get issued one voucher, and the unused funds remain in suspense. This happened to me. I logged a query in the app and the team moved the funds to credit. I then called in and asked how I spend the credit, and the consultant advised I had to convert them into BobBucks which he duly did...this was WRONG!!!! You can't buy Uber vouchers with BobBucks...and now I have to wait 24 hours for them to convert the funds back to a credit... What a circus...untrained customer service agents just caused me much frustration!!!
0 replies
33 months ago
Excellent service from the homeloans call centre
I needed to do a loan repayment calculation today for my homeloan. Called the contact centre and a consultant assisted me. She listed carefully to what I asked, assisted me first time, and not once did I have to repeat my request or did she hesitate. What a PLEASURE dealing with such competent and helpful agent! No wonder Absa is the #1 homeloan provider in SA in 2023!!!
1 reply
34 months ago
Don't pitch for appointments/quotes
Logged a call on their website; Peter contacted me promptly and arranged a site visit to provide a quote. Did not pitch for the original appointment (no call or reason given) and then called the next day to reschedule. Didn't keep the 2nd appointment either. In this economy with business hard to come by, why not pitch for quote appointment? if this is how they quote...then how bad will their workmanship and service be? Definitely not going with them
0 replies
40 months ago
Your call centre agents need training
We are (still) unable to log into our Wesbank online company self-service profile. Trying to resolve this our experience has been as follows: 1. Sent an email; got a reply (no reference number) suggesting I use the self-help service (!!!) but no resolution so far 2. Called the 0861 288 272 number and spoke to someone who kindly reset the profile. We were sent a one time PIN and instructed to use the username provided and the sms'd PIN. We tried this but the PIN didn't work and the profile was locked out again after 3 tries 3. We called in again and the consultant said we had to speak to Liquid Finance, gave us an invalid number, and dropped the call during "transfer" 4. We called in a 3rd time and the consultant said he didn't have the ability to help us and would log an incident. During the call his headset plugged out (it was obvious) and he couldn't hear us and then he terminated the call 5. We called in a 4th time, and the consultant said we had to call FNB for assistance and gave us the number. I CONFIRMED it was for the Wesbank website but she insisted I call the number provided. FNB customer services - of course - was unable to assist 6. I called a 5th time and the consultant asked me to hold while she found someone who had access to reset a profile for the website...after holding for 5 minutes and providing various details (I assume she was running around the call centre or collaborating with another consultant) they advised that the profile was still linked to Toyota Financial Services. I was provided an OTP and logged in on the TFS website, only to get the message "No Active Accounts Found"! I was then instructed to email [email protected] I now have done. This was - without a doubt- the most PAINFUL experience I have had in a long time!! Is there ANYONE who is able to assist me to resolve this issue??
2 replies
44 months ago
Handset blacklisted without warning
On 2 December 2021 we purchased online a new prepaid cell phone from a reputable dealer in KzN. The device was an MTN issued device, but because of the poor MTN signal quality in our area (another conversation for another day!) we opted to use the device with our Vodacom sim instead. The device worked for 10 months until 4 October 2022 when it stopped receiving/making calls; we thought this was due to loadshedding in the area. Eventually we called Vodacom customer service on 8 October (after L/S was suspended) who advised that MTN had blacklisted the handset due to fraud and we were to contact MTN. We received no warning from MTN (who were certainly able to identify the MSISDN the handset was being use with – GSM being what it is - and could at least have tried to SMS us?). The device was unilaterally suspended. We called MTN customer service who advised we need to send the handset details and invoice to their customer care email address which we duly did and received a reference number. We called MTN customer care again on Monday morning to follow up and were then told to go into the nearest MTN stored and provide the proof of purchase to be assisted. We went to MTN Clearwater, only to be told by the customer consultant (who shouted across the store because she was busy with another customer) to provide a signed affidavit and bring it back to have the phone “white listed”. We did this only to have another store clerk (who consulted with the first one who was now in the back room and didn’t bother to come out to see us) that MTN was not able to assist because we had used the phone on another network and should go to Vodacom for assistance. After arguing our case with the store clerk, she reluctantly agreed to lodged the case - using the affidavit provided - with their “blacklisting department”. We are yet to hear from this department or the store clerk (and bear in mind we DID give an alternative contact number). We received an email from MTN customer care today advising they are not able to assist but that we should go back to the dealer we bought the handset from. For the record, the sim we used in this handset was our business line; this has affected our business contactability and very likely our revenue stream. MTN made absolutely no effort to contact us or warn us; this devices was legitimately purchased and yet we are the victim here due to MTN’s heavy-handed treatment of us. We agree there is crime in SA, and we agree there should be consequences for this to perpetrators of crime. But we are innocent of any fraud and have received absolutely no support from MTN in their “righteous” efforts. Their contact centre staff and store staff are ill-informed on process, and therefore incompetent! So this is what we are going to do: 1. We have one last company contract with MTN; we will be porting this to Vodacom 2. The 8 staff who we buy prepaid data for each month on their MTN sim cards so they can work from home will be receiving Vodacom sim cards (or a competitor card if the Vodacom coverage is not good enough), and the average R5200 we spend each month (average R650 each) on data for them will now be spent with an MTN competitor 3. We will NEVER, repeat NEVER, buy another MTN product, service or device again as long as our company exists. And that is my personal promise too! So well done, MTN, for the price of a R6999 handset you have successfully and heavy-handedly disgusted a consumer to the point that they will now boycott you…we lost R6999 once-off (not counting our revenue loss), you will lose an annual revenue of R57,200! After all, everyone needs a win, right?
0 replies
55 months ago
Call centre closed when it should have been open
Needed urgent assistance with a credit card transaction issue. Checked on your website and got the call centre number 087 575 1111; checked and the operating hours are 8am-7pm M-F...so I called at 5:55pm on a Friday afternoon 12 November 2021. Lo and behold...the automated attendant advised that the operating hours are from 8am-5pm M-F...and the system cut me off... NICE ONE FNB!!! CONGRATULATIONS on a #SERVICEFAIL!!!!
1 reply
56 months ago
Rude employee of the Courier Guy
Good day Your employee has just dropped off my package. Needless to say I am LESS than impressed with your service for the following reasons: 1. We have two buildings on the property and he rang through to one of them; my tenant then asked him who the package was for 2. Your staff member was rude, abrupt and dismissive and insulting when asked for the recipient’s name 3. He was sullen and unpleasant when asked by my tenant - who went to the gate to collect - why he was so rude to her 4. When it was explained to him why he was asked for the recipient’s name, he simply grumbled in his language (another insult?) and left We receive a number of packages each week and some of them are via your company (check your delivery history against our address). In your industry there are MORE than enough couriers to “handle our packages”. If you insist on employing staff that are rude, unpleasant to deal with and downright insulting we can assure you we will insist that our suppliers make use of your competition and make every effort not to support you. If you cannot train your staff to appreciate the fact that they have a job because of our custom, and that customers should be treated with the same dignity and respect we treat them, then you have the wrong operating model! I expect a formal apology after this level of service!
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
11 (64.70588235294117%)