AM
Asanda M
Active since Jan 2022
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
Inconsistent charges and harassment from sales agents
Dear HomeChoice, I am extremely upset and disappointed with the service I have received from HomeChoice. Unfortunately, my experience has been so negative that I now understand why there are so many poor reviews about your company. I opened an account and purchased duvet covers worth approximately R1,500. At the time of placing the order, I was informed that my agreed monthly instalment would be R167. However, to my surprise, when the first payment became due, I was told to pay R223 instead. When I queried this, I was informed that the additional amount included service fees and delivery charges. Although I was unhappy about this, I proceeded with the payments. What concerns me the most is that despite paying R223 for three consecutive months, my balance barely decreased: * After the first payment, the balance was still around R1,400. * After the second payment, the balance was still around R1,200. * After the third payment, the balance was still approximately R1,217. This made absolutely no sense to me, as I was paying more than the agreed instalment amount, yet the balance hardly moved. The charges and interest app**** to my account appear inconsistent and unfair. I fully settled my account on 25 May 2026, yet on 26 May 2026 I continued receiving calls from your agents demanding payment. I am still waiting for my paid-up letter, and I want my account closed immediately. Another major issue is the unprofessional conduct of your sales consultants. I have received excessive and repeated calls from your agents, even after informing them multiple times that the account has been paid up. Some agents laugh when I explain that the calls are becoming harassment, and then call back again shortly afterwards. This behaviour is unacceptable, especially while I am at work trying to focus. Your agents have been rude, inconsiderate, and highly unprofessional. Since your calls are recorded, I request that management review the call recordings for quality and conduct purposes. Please provide: 1. My paid-up letter urgently. 2. Written confirmation that my account has been permanently closed. 3. Confirmation that all collection and sales calls to my number will stop immediately. 4. A detailed explanation of the charges and why my balance did not decrease accordingly despite consistent payments. My account number is: 1144729****953 I regret opening an account with HomeChoice and would not recommend your services based on my experience.
1 reply
32 months ago
charges
Uber eats and uber has charged me for food that i did not receive and also charged me for a ride that i paid cash for through my account, when i contacted uber eats on twitter they SAID THRY cannot track this and i must send an email, I asked for their direct contact details and they said they cannot assist Can i have my money back please its over R300 imagine in this day and age with the economy and more especially after i have been such a loyal customer CAN I HAVE MY MONEY
0 replies
53 months ago
Bad
I wrote a review on the 5/6th of January 2022,regarding a phone I bought and is not working ,the response was that they will contact me shortly within 48hours however I have been waiting for the call till today I da il to understand what kind of business this is and why are we beigg my treated like this
1 reply
54 months ago
Broken phone
I purchased a second hand iPhone 6 second hand in the 29th of November 2021,at the primrose branch ,from purchase when I tried putting my iCloud account,it was giving me errors ,called in at the store and the lady who answered told me I could bring the phone back ,I then contacted iPhone store to get technical assistance , before bookin n the phone in with iPhone,someone iCloud account would pop up when I try putting mine,I was unable to do software updates whatsoever or even use the phone 📱 like a normal iPhone ,contacted iPhone store ,they connected me and we did a recovery restart ,to my surprise the phone asked me for an iCloud account that did not belong to me ,I went in the store My Primrose branch ,they said they contacting the previous owner to get the details however it didn’t go through on the phone and they referred me to iPhone ,I went to iPhone store and was told they need proof of purchase from original owner,went back to Primrose to my surprise the manager was extremely rude and told me it’s not their fault and I won’t get no money back ,I paid a full R2500 and the phone is not working branch manager from primrose is extremely rude,I fail to understand why you guys are selling either stolen or things that don’t work
2 replies
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4 (100%)