MS
Melanie S
Active since Dec 2021
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Edgar assisted me wi...
Edgar assisted me with excellent service thank you for all your help
1 reply
10 months ago
Trustworthy Suppliers Fast online Delivery
Placed my order yesterday afternoon online and receive it early this morning. Excellent service and a trust worthy supplier.
0 replies
10 months ago
Terrible service provider
I messaged on the 30 July to advise I'm moving homes, on the 31st July I messaged to ask if they can cancel the move as I am no longer moving. They cancel my invoice for R659 instead of the moving home invoice of R999. 1st of August webAfrica suspends my line, I was unable to make a manual payment because of incorrect billing, I followed up on the 1st, 2nd and 3rd of Aug asking for this to be resolved, agents were unable to assist. Mind you all this time I'm without internet. 4th of August I cancel my request with the billing department advising they will collect my router on the 11th of August, just to find out WebAfrica wants me to pay for internet for August and September even though I have NO INTERNET since JULY. I have spoken to over 20 agents and NO ONE can help me.
0 replies
25 months ago
Lazy customer support staff
Extremely lazy customer support system, have absolutely no care to assist clients regardless of our situation. You can talk to anyone as everything is on whatsapp or the app, you ask for a call back NO ONE ever calls nor can you call them. I gave them proof emails was sent to them i even sent them the report they needed they still tell me wait 2 to 3 days. I ask them to let me speak to a manager, they tell me wait 2 to 3 days. Queries that was resolved 3 days ago, they only give feedback requesting updates when me as the client and the fiber providers have already resolved. There are many unemployed South Africans who would value the job, please fix your processes and resolve
0 replies
25 months ago
Speedy assistance with escalation
I had been running out of mobile data and urgently needed Clear Access to do the installation pending info received from the ISP WebAfrica, due to me running out of data when I work from home and have upcoming exams. Kerrie Lockers, Anje van Eck, Shenne Dewdass and the guy who did the installation today, I didn't get his name, went out of their way to help me in less than 24 hours with the installation. I'm very happy with their service. Thank you so much for all your help.
1 reply
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)