CB
Carlos B
Active since Dec 2021
11
Reviews
0
Industries
Reviews
11 reviews2 weeks ago
Complaints are ignored and you are passed from one useless consultant to another!
On the 13th May at 4:03pm I emailed this very serious complaint (below) to [email protected]. The email never bounced and has remained ignored to this day! Webafrica is in my experience the most *********** ISP in the country! "Dear Sir / Madam This refers to the email below, to which I've had no response. I was disconnected last Friday 8th April by Metrofibre and was without Wifi for four frustrating days because of the failure of Consultant "Gerald M" to rescind my Webafrica cancellation, and his failure to reissue a new activation order to Metrofibre on 23 April 2026. Metrofibre subsequently cancelled my Wi-Fi connection. Only late this Monday, the 11th, did Zubair E issue a request for reactivation after I (a) received no call-back from Saturday to Monday, and (2) was repeatedly passed from one clueless consultant to another who had no notion of the problem or how to correct it! I can list them all: Nthabiseng Nkomo Thandokazi K. Mandisi M. Amanda C. Maki S. Sune J. Clinton C. Maki Souls Sune Jason Faieka Abrahams Relebogile Tabo. None of these consultants understood the problem; they simply ended the chat, or passed me to the next equally unhelpful consultant. It was only Zubair E. in "provisioning" who finally understood the problem and solved it after four days of extreme frustration. I want to know how I will be compensated for (a) the stress this caused me and the annoyance it caused my wife on Mother's Day who simply couldn't relax and watch movies all day as she wished, and (b) the fact that I paid for the wifi service and was denied the service for four days because of the incompetence of your consultants. Please provide a reference number for this complaint as I may refer the matter to ICASA should your response be totally unsatisfactory. Regards....." I am still waiting for a reference number so I can lodge a complaint with ICASA.
1 reply
2 months ago
Webafrica is throttling my Internet!
I pay over a R1,000 every month for 250 Mbps speed but I find it constantly at 50-60 Mbps every time I check. On 14 March I waited 3 hours until eventually Anelise T. helped me to ensure all my router settings were correct. It took 45 minutes to do so. My internet speed was then up to 250 Mbs. By 20th March the speeds were back down to 170 Mbs, and the next day I complained again to Neo M. The speed suddenly jumped up to 212 Mbs. I checked again yesterday on the 24th and today the 25th and the speeds are back down to 50-60 Mbps. Now I just dealt with Zintle N. and "amazingly" my internet speed JUMPS back up to 250 Mbps while I'm on the phone with her! You, Webafrica are THROTTLING my internet! And you only temporarily rectify the speed when I complain to an agent. When I demand a technician comes out to check my Wifi router, I'm told it will be for my account. This is just disgusting considering I've paid thousands of Rands over the last 6 years to you. If this continues, I will cancel my contract and others experiencing the same constant low internet speeds should do so as well.
2 replies
7 months ago
Standard Bank Shyft is a Nightmare!
Standard Bank Shyft is a nightmare to work with. I recently made a transfer of €7,888 from Standard Bank Offs**** to Standard Bank Shyft. The transfer couldn't go through due to a minor reference error on my side. “No problem” I was told by a faceless consultant "Herschelle" on the Shyft Whatsapp messenger group. I had to just make an amended instruction via Standard Bank Offs**** and Shyft would accept the transfer. I did this and a second revised instruction was issued by Standard Bank Offs****. A week later Shyft claimed they could still not accept the revised instruction. The €7,888 was and (still is now) floating out there somewhere in the electronic cloud. Furious, and with my stress levels escalating, I asked for emailed proof from Shyft that the money had not arrived or that the revised instruction was incorrect again. No response. I asked the faceless consultant three times to email me proof. Nothing. Now I started to get extremely angry and demanded to know who their Team Leader was. No response! Two weeks later and growing rage on my part and I eventually get a call from a lady saying that my €7,888 has been returned to Standard Bank Offs**** but she cannot tell me when it will arrive, because Standard Bank Shyft does not have a Service Level Agreement (SLA) with Standard Bank Offs****! How is it possible that Standard Bank Shyft, the "All-in-One Global Money App" does not have an SLA signed with Standard Bank Offs**** that would allow them to communicate and keep their clients abreast of money movements?! Incredibly, there is also no phone number you can call on the Shyft App. Shyft was just awarded Gold for "Most Innovative App Developed by a Corporate" at the 2025 New Generation Awards ceremony. This is a ridiculous joke, really. There is nothing innovative here at all, just frustration, misrepresentation, worry and anger that has become a typical experience when it comes to dealing with a large South African Bank and nameless employees, who now innovatively hide behind a WhatsApp Group. Matters cannot be escalated properly, and no one takes accountability. WHERE IS MY MONEY?
3 replies
11 months ago
Excellent and prompt service!
I've had nothing but friendly and professional dealings with 10X. First Ms. Asavela Gwele when I first made enquiries about a Living Annuity, then Mr. Kananelo Matela, and finally Ms. Londiwe Makhubu.
1 reply
11 months ago
Beware Outrageous Retirement Annuity Fees!!
I have been medically boarded in March 2025 at the early age of 55 years, leaving me to provide possibly another 30 to 40 years for myself and my wife on a small pension, some savings and my PPS / Sanlam Retirement Annuity. I realised with horror that even though I have been contributing R2700 per month for 30 odd years, PPS / Sanlam has been deducting in excess of R2100 each month for "Marketing and Administration" fees! How is it even allowed? To my mind this is daylight *******. My emails are just ignored.
2 replies
11 months ago
Beware Outrageous Retirement Annuity Fees!
I have been medically boarded in March 2025 at the early age of 55 years, leaving me to provide possibly another 30 to 40 years for myself and my wife on a small pension, some savings and my PPS / Sanlam Retirement Annuity. I realised with horror that even though I have been contributing R2700 per month for 30 odd years, PPS / Sanlam has been deducting in excess of R2100 each month for "Marketing and Administration" fees! How is it even allowed? To my mind this is daylight *******. My emails are just ignored.
1 reply
13 months ago
Beware of Hollard Life!
In May 2024 when my Life Cover reached its 15 year anniversary, and as such the end of the guarantee period, I reduced the premium and the amount of cover. I received a quote for reduced but fixed cover, with monthly payments, a 5% annual increase for the next several years etc. I accepted the quote. Twelve months later I suddenly receive notice of a 25% premium increase! For a month I've been sent from pillar to post. My calls are not returned, and my emails are ignored, and the matter remains unresolved despite simple queries posed in writing. Hollard is quick to deduct debit orders but do not resolve complaints. Be warned and stay away from this insurer!
2 replies
23 months ago
Poor Service from Offs**** Banking Division
Many banks nowadays offer the convenience of offs**** banking I.e. having your hard earned Rands invested in Dollars or in our case, Euros. So, we met with the recommended consultant, who was quite pleasant, and seemingly competent. Unfortunately, it is now three weeks later. We do not even have an account number yet, he does not answer his phone, nor does he reply to emails, and two weeks ago, we learnt that he is "on leave". Not a word of his planned absence was mentioned in the meeting. To try and trace his manager or even reach a Branch through the famous gate-keeping National Call Centre, is an impossibility! My advice to anyone wanting to open an Offs**** Account: DON'T GO TO STANDARD BANK!
1 reply
31 months ago
Excellent service from Caffeluxe
I had a problem with a now discontinued product. I lodged a complaint to Bernice Swarts the Accounts Manager. She very promptly apologized and offered me an alternative product for free. I'm very impressed. The coffee capsules are tasty and very reasonably priced, and the service is very professional.
0 replies
32 months ago
Worst Online Pet Store
I bought Koi food and fish Medicine online and 2 weeks later it hadn't arrived. Taryn just tells you "I've emailed the store", repeatedly - that's it. Worst online business ever!!
1 reply
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5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
9 (81.81818181818181%)