K
Kevin T
Active since Sep 2021
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Complaint Regarding Incorrect Pricing and Poor Customer Handling at KFC Bredell Square
I am extremely disappointed by the service and response received from KFC Bredell Square regarding a pricing discrepancy at their drive-through on 17 May 2026 at approximately 13:15. The All Star Lunch Box was advertised on the menu board at R74+, yet I was charged R77.90 at the payment window. When I queried this, both the cashier and Manager on Duty confirmed that prices had increased, but the menu boards had not yet been updated. I was further told there was “nothing they could do” until the following day. What is concerning is not only the misleading pricing, but the complete lack of accountability or urgency. No effort was made to honour the advertised price, warn other customers, or implement any immediate corrective action. Customers continued being overcharged despite management being fully aware of the issue. I escalated the matter to KFC Customer Care, only to receive a generic apology and eventual case closure stating: “An apology has been extended, and no further contact will ensue.” This response feels dismissive, inconsiderate, and completely inadequate given the circumstances. This experience reflects poorly on KFC’s customer service standards and handling of legitimate customer concerns.
0 replies
9 months ago
Great service
Easy to find items, always fully stocked and coupled with staff that is ready to assist.
2 replies
18 months ago
Telkom Mobile Synister Billing System
Telkom gives customers an option to pay their account online (immedicate payment) and after the customer has paid they still deduct the monthly subscription. It is very odd and synister that Telkom does not track and allocate immediate online payments and then charge an exorbitant penalty fee of R 202.70. This practice is not customer centric and it is treacherous and appalling to say the list. I'm not happy at all with your service and practices. This practice amounts to de*****ing loyal customers.
0 replies
21 months ago
Terrible, poor quality Pillows and Customer Service
Volpes Boksburg, K90 Shopping Centre: I bought two king size pillows from Volpes that were of a poor quality and when I tried to return them, I was informed, they don't accept returns on pillows for hygiene purposes. I explained that the pillows were never used without pillow cases, however, it became a heated argument. In this altercation, I learned that their pillows did not have any warranty and it was their store policy to not accept returns of pillows because of hygiene. Yet, I was surprised to learn that they accept returns on duvet covers after use. After we refused to leave the store with these poor quality pillows and challenged the manager on their unreasonable policy, he finally conceded to exchange the pillows. However, if we accept the exchange, we can never return them to the store again. Their pillows are a puff of poor quality poly fibre filling that renders the pillay flat when you lie on it. To date, we wake up with sore necks and backs. I wouldn't recommend anyone buying pillows from Volpes, period. Their attitude towards customer service is unprofessional, cold and uncaring.
0 replies
53 months ago
Excellent Customer Service - New Contract Transition
The Mondo consultant new exactly where I was and were I wanted to be with the service I needed from Telkom. She was professional and thourough in making my transition to the new contract with ease. Thank you to the Mondo consultant for the excellent customer service experience.
1 reply
58 months ago
Enlighten Rewards
I redeemed by points on 13/08/2021 and they were delivered within the promised 30 working days period. Thank you Enlighted
1 reply
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)