MB
Morrison B
Active since Jun 2021
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Excellent Service Worth Talking About
I recently discovered Lakrids by Bülow after seeing an advert on Instagram, and I immediately thought their products would make the perfect birthday gift for my mother, who absolutely loves liquorice. Their products look incredible and beautifully presented. I placed my order yesterday and was pleasantly surprised when it arrived today, especially since delivery was only expected sometime next week. From the moment I placed my order until it arrived at my door, I was kept updated throughout the entire process by both Lakrids by Bülow and the courier company. After experiencing terrible service delivery from a well-known retailer last week, this is exactly the kind of customer service standard I appreciate and expect. Efficient communication and fast delivery really do make a difference. Although I haven’t tasted the product yet — I’ll have to wait until my mom’s birthday first — everything looks absolutely delicious, and I genuinely cannot wait to try it. The only small critique I have is that I struggled slightly with the payment process, as the payment options are more limited compared to most other online stores. Other than that, thank you for the excellent service and overall shopping experience. I’m looking forward to tasting your products soon!
0 replies
1 month ago
Non-Delivery and Lack of Communication
To whom it may concern, I am extremely disappointed with the service I have received from Makro regarding my recent online order. My order (Order Number: OD437386752556995100) was placed on Friday, 24 April, with an expected delivery date of 2 May. However, as of today, the order has been in transit for nine days and has not even reached the depot, yet it is still marked that delivery will be today. What is most concerning is the complete lack of communication from Makro. There have been no updates and no delays communicated. This level of service is unacceptable, especially from a well-known retailer. After seeing numerous similar complaints, it is alarming to realize that this appears to be an ongoing issue. I urgently request: • Immediate confirmation of the actual status of my order • A clear and accurate delivery time for today • An explanation for the delay and lack of communication I expect prompt feedback and resolution. Kind regards, Morrison
7 replies
5 months ago
Poor and Rude Customer Service
I have never received such poor and rude customer service. My order was scheduled for delivery on 22 December. When the truck arrived, the delivery was incomplete. I immediately informed the driver that items were missing and that this was unacceptable. The driver refused to assist and told me that I needed to phone the office and “sort it out myself.” I explained that I was not responsible for resolving a delivery error and that he would need to return and collect the outstanding items. He responded that it was “not his problem” and that it was mine, stating that he was “only the driver.” His attitude was extremely rude, dismissive, and unprofessional. It quickly became clear that no resolution would be reached due to his unwillingness to assist, and I walked away. If this is how Bouhandel treats its customers, then it is not a business I wish to support. I strongly suggest that staff receive proper customer service training, as this level of service is completely unacceptable.
0 replies
6 months ago
Outstanding Customer Support
Good day, I would like to give credit where it is due. I visited Woolworths at the Whale Coast Mall in Sandbaai to return three items. Each item came from a different transaction and was paid for in a different way — one online, one in-store, and one was a gift. I couldn’t access my online slip, but the in-store staff were incredibly helpful. Chakira C assisted me with most of the process, while Madletyane A kindly helped with the online refund using my phone. Both ladies were friendly, patient, and knowledgeable throughout. I left as a very satisfied customer. It was truly a pleasure being assisted by these two wonderful staff members.
0 replies
12 months ago
Excellent Online Shopping Experience with Mr Tekkie I recently ordered two pairs of shoes from Mr Tekkie, and I was thoroughly impressed with the entire process
Excellent Online Shopping Experience with Mr Tekkie I recently ordered two pairs of shoes from Mr Tekkie, and I was thoroughly impressed with the entire process. The online ordering system was smooth and user-friendly – from browsing and selecting my shoes to making the payment, everything was quick and effortless. What truly amazed me was how fast my order was delivered! It was such a pleasurable and hassle-free experience, and I’m beyond satisfied with the service. I will definitely be shopping with Mr Tekkie again. Highly recommended!
0 replies
12 months ago
Outstanding Service from Lauretta Ngalo – OUTsurance I had the pleasure of being assisted by Lauretta Ngalo from OUTsurance this morning, and I must commend her for her exceptional service
Outstanding Service from Lauretta Ngalo – OUTsurance I had the pleasure of being assisted by Lauretta Ngalo from OUTsurance this morning, and I must commend her for her exceptional service. She helped me remove a vehicle from my policy with ease and, in the process, managed to save me money on the other two vehicles still insured. Lauretta was not only efficient and knowledgeable but also incredibly friendly and helpful throughout the entire process. If only all call center experiences were this smooth and pleasant! Thank you, Lauretta, for your professionalism and for making this a truly positive experience. OUTsurance is lucky to have you!
1 reply
20 months ago
Unacceptable Delays in Bond Cancellation and Lack of Communication
I am extremely frustrated with the lack of response and unprofessional handling of my late brother’s home loan bond cancellation. Despite sending a follow-up email to the bank on 10 October, I have yet to receive any communication from the bank’s legal team or the attorneys involved. I initially submitted my request over four months ago (6 June 2024), and was informed the process typically takes that long. However, I am still waiting for the bond to be cancelled, the credit to be paid out, and most importantly, the title deed to be delivered to me as the executor of the estate. This delay is holding up the sale of the property and creating unnecessary complications. Reference: Matter ID: 11643626 (Account: 535581580). It is unacceptable that I have to chase after the bank for answers. I do not need further referrals or reassurances; I need immediate action. I urge the bank to take this complaint seriously and to escalate it to someone who can resolve the issue without further delay. I expect prompt communication, the finalization of the bond cancellation, and the delivery of the title deed as soon as possible. This is a matter of urgency, and your continued lack of response is causing undue stress and delay in finalizing the estate. Morrison Boshoff (Executor)
1 reply
23 months ago
Lack of Response
I am writing to express my extreme dissatisfaction and concern regarding the handling of the estate of my brother, Case Number CN000000000594621. Despite multiple attempts since February to close his accounts with FNB, I have received no response or assistance. I have submitted all required documentation, including the Executor’s Letter, Death Certificate, and IDs of both the deceased and myself as the executor. However, FNB failed to respond to any of my emails. I have previously emailed on the following dates: • 3rd June 2024 • 11th June 2024 • 19th June 2024 • 26th June 2024 In my last email dated 26th June 2024, I clearly stated that if I do not receive a response within 48 hours, I will consider the matter resolved and assume there are no outstanding balances, thus closing the accounts. Despite copying [email protected] and [email protected] on my correspondence to [email protected] , I have received no communication from FNB. I urgently request immediate action to close the following accounts: • FNB Fusion Premier Account • FNB Private Wealth Credit Card • Gold Business Account Furthermore, I request confirmation via email that these accounts have been closed. This matter has been pending for an unacceptable period, and I cannot continue to wait indefinitely. Please acknowledge receipt of my complaint and provide the necessary closure confirmation without further delay. Thank you for your prompt attention to this urgent matter.
1 reply
24 months ago
No assistance from ABSA
To Whom It May Concern, I am writing to urgently request assistance regarding my late brother’s motor vehicle account, which has been a source of significant distress due to the lack of timely and clear communication from your institution. My brother passed away, and his death was reported to your bank on the 28th of February. Along with this notification, I requested information on whether there was any life insurance on his policy and, if not, guidance on how to proceed. I also included his death certificate in that email. On the 27th of April, I received a response from your bank stating that a letter of executorship was required. This document could only be provided on the 27th of May, along with a repeated request for information on life insurance, and instructions on how to proceed with the sale of the vehicle and settlement of the account. I also attached the death certificate, letter of executorship, and my identification for your records. Despite these efforts, I have not received any response to my queries from the emails sent on the 27th of May, 3rd of June, 6th of June, 10th of June, and 19th of June. Furthermore, the account has been handed over to lawyers due to outstanding balances. I notified the lawyers on the 5th of May, copying the bank in the communication, but have still not received the necessary assistance. I have also visited your bank branch in Herm**** but could not be assisted. Today, the 24th of June, I phoned several numbers provided by your bank: 0860 699 699, 011 501 6874, and 011 330 4593. None of these calls resulted in assistance, with the last number being continuously busy. This situation is unacceptable. The interest on the account has been accumulating due to the bank's inaction, and I find it disgraceful that a bank of your standing has not provided the necessary support to resolve this matter. I seek an immediate resolution. I am prepared to settle the outstanding amount as it was on the 28th of February, the date my brother’s death was reported. I am not willing to pay for any interest accrued due to the delays in your response and guidance. If this is not acceptable, I request that the bank retrieves the vehicle and sells it at auction, and count your losses as there will be no funds to claim from. Please treat this email as a final notice. I expect a response within 48 hours, failing which I will consider the matter settled and closed on the terms mentioned above. Thank you for your urgent attention to this matter.
1 reply
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)