Nokubonga M

Active since May 2021

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Reviews

10 reviews

4 months ago

The worst customer service at Cradlestone Mall MTN store

I experienced the worst customer service at the Cradlestone Mall MTN store. The level of incompetence was unacceptable, and the staff came across as dismissive, particularly Supervisor Luke and Zandile Siyaya, who need to understand that listening is a key element of effective communication. The first time I entered the store, the hostility and dismissive behaviour were evident. I stood there while the staff looked at me as though I was unwelcome, until I eventually had to ask if someone was going to assist me. Each time I return, I am met with the same hostility. Mangaliso did not resolve my query properly, which forced me to escalate the matter to MTN head office. I was consistently reminded that my sale was completed online, which led me to conclude that this was the reason I was treated with disregard (one of the reasons). The staff’s tone was consistently aggressive, which made the experience extremely unpleasant.

0 replies

MTN South Africa

5 months ago

Contract ****

Contract **** Experience I feel ****med by this contract, and now the company does not want to speak to me. Their call centre agents keep transferring me from one department to another, without providing any real assistance. I have never experienced such poor service. If you want frustration instead of peace, deal with MTN employees. They seem focused only on taking your money, with no interest in helping you resolve issues you never asked for. A sales agent persuaded me to take their contract, despite me asking many questions before agreeing. Unfortunately, I later discovered that he misled me, and now MTN is charging me for something I never signed up for. To make matters worse, they are unwilling to help me cancel this contract, which now feels like a ****. Just giving a one for rating because zero is not available

0 replies

Microsoft Office 365

10 months ago

Unable to access the account

One star—only because I am not allowed to give zero. Otherwise, your rating would be zero. I have tried everything to get help, but nothing is working: online services, phone calls to your offices... One call was answered by a lady named Irene, who indirectly told me where to get off."

0 replies

Discovery Vitality & Vitality Mall

14 months ago

Feedback on enquiry

Discovery Vitality must think I’m the stupidest person they’ve ever communicated with in their business life. What kind of nonsense response is this? "Feedback on inquiry reference ***, regarding WAYA Crossfit Class booking. Kindly remove the email address and cell number and add it again, the 'next' tab will populate (please also ensure that you click class package on payment method). Regards Coral Discovery Vitality" After speaking to three people via WhatsApp and their telephone platform regarding the issue I’m experiencing with their free CrossFit workouts, one of them is now telling me to remove my email and contact number, only to put them back again. This person, Coral, dares to patronise me. I have booked these free workouts before, so I know I’m not supposed to click the class package payment, because previously, it updated automatically and showed the price crossed out. So if you don’t know what to say, Coral, just shut up. I’m not stupid, and I’m certainly not obligated to explain my cognitive abilities to you.

0 replies

Cash Crusaders Franchising

22 months ago

bad customer service

A lady speaking Setswana was very rude, shouted at me while I could not even understand what she was saying to me. the assumptions and expectations that everyone must speak her language was disgusting. she did not even apologize after realizing i do not understand her language. your organization definitely do not need someone like that, I just hope no other person will get that treatment from that pathetic human being.

1 reply

Pick n Pay

29 months ago

Poor customer service

I am only putting the star in order for the system to allow me to continue with my writing otherwise Pick n Pay Menlyn cash register department does not even deserve a zero but a minus number when it comes to customer service. I have noticed that Pick n Pay service has deteriorated but what I experienced at Menlyn today made me realize that hhayi bandla they are taking the cup at the moment. Whoever is managing the cash register department needs to learn customer service and cascade that knowledge down to his/her subordinate. A cashier woman working at the express till today around 15:30 is something I have never seen in my life. She was rude and making faces while, and spewing out rotten *******. Her listening skills are nonexistent. I can't fathom how she passed the recruitment process that one. Yoooooo what are the organizational values of this business?

1 reply

Westrand Dental Centre

31 months ago

Terrible customer service

Terrible customer service I had an appointment confirmed for 11H00 only to get a reminder to confirm the 16H00 appointment. Took my time to correct this and called the receptionist who was not welcoming at all and told me the dentist would be in the theatre that time and my appointment would be at 16H00 or I could cancel it. Why was I not called about this change as the courtesy to check my availability but instead given the time that suits them? They matter, and I don't; that is my conclusion.

0 replies

Virgin Active South Africa

34 months ago

Virgin Active Krugersdorp (Keywest) - horrible treatment

The only reason there is a one-star I am giving is because there is no option for zero. People if you are someone who likes group exercises, especially step beware of Virgin Active Krugersdorp (Keywest), their floor is slippery making the step unstable. I had an incident at the beginning of September and the Manager treated me like trash. In all the years that I have been a member of the Virgin Active Club, I have never experienced such treatment.

0 replies

Discovery Health

34 months ago

Discovery health terrible service

I reported the bad service in February but up to this day Discovery is not getting back to me, meaning I am just the number. Really surprising though because they do not forget their money every month. This complain was about their nurse located in Olivedale hospital, who by the way thinks she is a doctor of some sort. Discovery deserve zero when it comes to their service.

2 replies

MiWay Insurance

51 months ago

Was attended by Zand...

Was attended by Zandi and Tebogo, they were very friendly and helpful

1 reply

Review Distribution

5 Star

1 (10%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

9 (90%)

Nokubonga M

Reviews

The worst customer service at Cradlestone Mall MTN store

Contract ****

Unable to access the account

Feedback on enquiry

bad customer service

Poor customer service

Terrible customer service

Virgin Active Krugersdorp (Keywest) - horrible treatment

Discovery health terrible service

Was attended by Zand...

Review Distribution

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