JD
Jenny M
Active since Mar 2021
3
Reviews
0
Industries
Reviews
3 reviews62 months ago
Clicks stores - ill-informed, bad attitude
I was refused entry into Clicks Shelly Beach this morning because I was wearing an approved molded face mask and not a cloth one. I have been in before with the same mask but in the South Coast Mall branch of Clicks. Besides the fact that this mask is approved by the centre, the airlines, other Malls and the Dept of Health, I was refused entry. The attitude of the 'security' guard' at the entrance and then the manager was not acceptable. All the manager could say was that it was Clicks policy and that was that. It just takes a few officious individuals to turn a simply situation into an unpleasant one and ensure that one will never shop at that store again. Wake up Clicks - this is an approved mask! We live in stressful times with this pandemic - be a leader, not a loser, and keep up with what is and is not acceptable.
0 replies
63 months ago
Kudos to the Redefine Property Group.
I recently put a complaint on this site about Redefine Property Group policy on masks at their South Coast KZN Mall. Redefine made contact with me through this media and we corresponded via email in an effort to understand the problem I was having. I am very happy to report back that the issue has been resolved and the Redefine Property group need to be given huge kudos on the way they handled this and, in a very timely manner, got back to me with a fair solution to the problem. I quote: "Recent policy revisions now make allowance for any appropriate item that covers an individual’s nose and mouth. A face shield that adequately covers an individual’s nose and mouth is accordingly permissible and this principle is also echoed by the National Department of Health. Our adherence is key in ensuring that we assist Government in its endeavours to combat the spread of the virus." Thank you
0 replies
63 months ago
Corporate/big company apathy
This is a complaint directed at the Redefine Group who own the South Coast Mall. Their un-educated and thoughtless blanket policy regarding facemasks is quite unacceptable. We live in very trying and stressful times; one being that we have to constantly wear masks. That is not my complaint as we do need to do everything we can to stem the tide of this awful pandemic. My point is simple - keep abreast of the new improved masks that are perfectly acceptable elsewhere but not acceptable to the Redefine Group. I am asthmatic and really struggle with my breathing when obliged to wear a mask for an extended period of time. I recently found a 'molded' (over my nose) hard plastic mask which is so much easier for me to breath in. It extends down below my chin offering very good protection for me and anyone near me. The airlines found it very acceptable when I flew up to JHB a week ago and I was able to wear it all the time. The South Coast Mall will not allow me in with it on! Wake up Redefine, you need to keep up with the times and care about the people who frequent your properties rather than the apathetic attitude clearly shown. I will not be returning to the mall any time soon.
4 replies
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5 Star
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1 Star
2 (66.66666666666667%)