ROSLYN K's Profile | Hellopeter

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ROSLYN K

Active since Mar 2021

3

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0

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3 reviews

4 months ago

Steve Madden - Give us the money you still owe!!!!

We ordered 3 prs of shoes consecutively while just needing 1 proper pair. Shoes#1 ORDER NO *** - returned needed smaller size.Refund received 3 weeks later (1 week after store swap) Shoes #2 ORDER NO *** - Same shoes smaller size came used and damaged. Took longer than 1st pair to collect and we are still awaiting confirmation of return as well as refund status. Shoes #3 ORDER NO. *** - disillusioned with previous shoe style we order different one.Shoes came brand new but with major visible defects e.g part of sole totally torn away from bottom of shoe. We called customer service - no answer; we email - ignored. We then gave to uber to CW store to return item.Manager swapped for undamaged one after persuading us to not return.We honestly had no other choice cos daughters graduation was 3 days away and with no refunds received and no additional money to spent at different store; we took the swap. Their online service treated 1st complaint well but totally tucked afterwards up till now. 4 pairs of shoes and almost R6000 later!!! Unemployed widowed mother with student daughter!!!!We feel like we've been ****med; honestly!!!!

0 replies

60 months ago

FIRST TIME ASAP! USER, BAD EXPERIENCE

After just recovering from COVID I decided to make use of PicknPay's ASAP. I placed my order (***) on 13/08 and delivery took place within the timeframe given. When I unpacked the 3 bags (each bag contains sticker eg. 1 of 3 plus the order number), I noticed one bag's content and order number differed. The incorrect bag contained 2 large ice cream tubs, variety of frozen fish products so I stored it in the freezer. I immediately called to explain and also used the Chat to us facility (09h45).I sent all the info even taking screenshots of the items missing from my order. This is PnP's policy. They first collect the incorrect bags, take it bag to the depot and then resend it correctly. Driver collected the bag at 13h03. After that I got msgs asking for patience, saying it's in progress bla, bla, bla. At 13h58 the next day I got a msg to ask what's the missing items (after I sent pics the day before) and saying that they cannot locate my missing bag. Up till now 25/08, no refund,no feedback. I just called their centre logged my issue again. PnP should consider what this bag/refund means to someone that's unemployed and just out of recovery. Yes they are not aware of anyone's personal circumstances BUT that is why they should give ALL their best and most efficient service at all times. I'm helluva disappointed.

1 reply

MiWay Insurance

66 months ago

ZANDI you are a credit to MIWAY

What an awesome experience in the midst of the usual bad service experienced these days. Thank you so much ZANDI for your pleasantness and professionalism. You've made my week!

1 reply

Review Distribution

5 Star

1 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (66.7%)

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