EM
E M
Active since Mar 2011
8
Reviews
0
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Reviews
8 reviews81 months ago
Over charge, over promise, under deliver
The representative measured and gave a quote. I realised they "over measured" and had to point it out when accepting the (over charged) quote. They promised to measure again. This happened they day before the job was due to start. At this time I am told they do not have enough bricks / paving blocks. I take a deep breath and say OK lets get the job going tomorrow and then it can be finished on Monday. Wil you have enough blocks on Monday? OF COURSE is what I am told. Today they "push" me to only finish the job on Tuesday, else the bricks and workmanship will not be guaranteed, because the bricks will still be wet. I refuse and they promise to start work today. 8am comes and goes. They rock up at 9am and when I phone the owner (NUMEROUS previous calls to various people to try to fins out what is happening) he tells me he does not have to explain to me and he would rather withdraw the team because "he will not update me throughout the day on progress, I must let them do the job..." Mmmm maybe I would not need updates if commitments were honoured!! BEWARE!!!!! Overcharge. over promise and underdeliver should be their motto
0 replies
122 months ago
The start of a rocky relationship?
<p>My Clio flashes that the 10 000 km service is due. I phone to book it in for a service and when i arrive there this morning i am told it is only due on 15 000 km. So "Go home and take more time of work later to do the service". Why was the PDI not done properly and the car set to indicate 15 000 km? If this is the start of my Renault aftr sale service, i should have bought another car, becasue i dont have time to waste running around because I am given incorrect info... And when asking how Renault is going to sort this out, i am told to some back in 5 000 km then it will be sorted when they reset the oudometer! </p>
0 replies
129 months ago
Its four weeks
Tomorrow is four weeks since we had the traumatic experience of being burglarized. It took more than three weeks for the news that the claim will be paid. We have now been waiting since Thursday last week for a sms to say the money is in the card as they promised so we can start replacing the stolen items. It is now Monday close of business and still NOTHING!!!<br> <br> Out of desperation to have this settled, we did not even query the fact that Santam is paying less than their own quotes and MUCH less than our quotes to have the items replaced .But if we knew it would take this long to pay out, we should have rejected their LOW LOW LOW offers in any case. Some of the items i don't believe it is possible to have them replaced at the price that they are paying out... <br> <br> It feels like a lose-lose situation whichever way I look at it!! It was not worth accepting the low replacement values for a \hopefully"fast payout and not querying the values given by them. Because now nothing is happening in any case!!! <br> <br> Ek dink Santam is te TAM om ons te help.... """
1 reply
130 months ago
Not keeping promises
I phoned on Friday for a parcel to be collected FIRST thing on Monday because I was told Ram does not collect on Saturdays. I made it clear I need this to get to MooiRiver on Monday and was never told this would be a problem (Now I am told it is not possible!!!!!!)<br> <br> It is now 11:10 it still has not been collected.<br> <br> Does RAM take money and not bother to deliver a service?<br> <br> I think next time I need to make an alternative arrangement if this is the level of customer service!!!!<br> <br> <br> <br>
1 reply
130 months ago
Excellent service
We were burglarised today. I phoned our broker to ask about fixing the door, but they told me to ask Risk Assist if it was part of our policy with them. Unfortunately it was not, but Ismael arranged for JD Reliable to come out and replace our wooden door that was messed up. He kept phoning (numerous times) to follow up and make sure JD Reliable arrived (they were stuck in traffic). It has really been a long time since someone went to so much trouble to provide a service - a service that was not even part of his job, because they did not cover us. I recommend Ismael for employee of the year!! What a great guy! Thanks!!!
0 replies
130 months ago
Refusing to bring pizza to my door
I don't understand why PizzaPerfect Helderkruin has suddenly decided that they wont bring the pizza to my front door and expect me to go outside to get my pizza. It is RIDICULOUS!!!! The person delivering the pizza (we have probably ordered from them about 100 times and they should know my phone number from even before they moved) told me he wont enter my premises to bring the pizza to me and if I want the pizza I have to come fetch it at the gate or else I wont get my pizza... Why do they offer a so called delivery service? PATHETIC!!!!!!
1 reply
134 months ago
promises promises
a while ago when i went to the wimpy early in the morning, the radio was turned to a horrible radio station. when i told the manager about it later in the day, because there was no-one to change the station early in the morning, because the office is locked, the manager told me what i am saying is not possible, because they only play highveld. well here i am in the wimpy again, and it is NOT highveld but some terrible and loud station... maybe the manager has to come and listen for himself. rather than tell me its not possible!!!
1 reply
135 months ago
Lid does not fit the cup
I bought a mega coffee for take away, but the lid does not fit the cup. It is too big and therefor it does not seal the cup. The result is that the coffee spilled in my car, on my cell (fortunately seems to be OK) and on my clothes on my way to work...<br> <br> This is NOT acceptable! <br> <br> Is Famous Brands focusing so much on backwards integration in the supply chain that they have forgotten about front end customer care? <br> <br>
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (62.5%)
1 Star
2 (25%)