SM
Sibongile M
Active since Oct 2020
15
Reviews
0
Industries
Reviews
15 reviews2 weeks ago
Refusing to cancel
Good day I have requested Absa to cancel my insurance no one has bothered to call me about the cancellation
1 reply
2 weeks ago
Pathetic medical aid
I have discovered a lump under my arm which is benign according to discovery I need to be diagnosed with cancer first before they act on removing this lump. They are not taking in consideration the pain I have to endure everyday and the possibilities that will affect my health due to this. I pay every month without fail medical aid but when it's time to get assisted Discovery comes with some many exclusion that are shocking for the rest of my life I have to live with this lump until I die according to discovery
1 reply
10 months ago
****** BEHAVIOUR AND BELITTLEMENT FROM A MANAGER AND STAFF THAT HAS NO KNOWLEDGE OF CUSTOMER SERVICE
I HAD THE MOST TASTELESS EXPIERENCE FRIM AVBOB BRITS BRANCH THE BELITTLEMENT BY MANAGEMENT AND STAFF IS REALLY DISGRACEFULLY TOWARDS PEOPLE THAT ARE IN MOURNING AND WANTS TO SEND THEIR LOVED ONE WITH DIGNITY. THE PROGRANME HAD SO MANY ERRORS AND SPELLING MISTAKES WHEN I CALLED TO RECTIFY IT I WAS TOLD "YOU PEOPLE SUBMITTED THAT INFORMATION TO US LIKE THAT" HOW CAN A CLIENT BE REVERED TO AS YOU PEOPLE CLEARLY THERE IS NO RESPECT TOWARDS THE FAMILY OR ANY SYMPATY I WAS TOLD ITS A FRIDAY THERE IS NOTHING THEY CAN DO I MUST PROCEED WITH PROGRAMMES THAT HAS SPEELING ERROR AND MISTAKES ON IT. PLEASE ADVICE ME WHO IS THE ONE THAT IS SUPPOSE TO READ AND RECITY SPELLINGS ON PROGRAMMES. I WAS SHOUTED AT AND WAS TOLD I SHOULD PRACTISE WHAT I PREACH WHEN I TOLD JOHAN TO STOP ADDRESSING ME AS YOU PEOPLE FROM THE MANAGER TO JOHN THEY SHOUTED ON THE PHONE EVEN RECORDED TO CONVESATION WHICH I CAN GLADLY SEND TO HEAR HOW A CUSTOMER IS TREAT AT THE BRITS BRANCH.
1 reply
11 months ago
Awesome service from rescue
Good day Such great service that I received from Outsurance over the weekend my geyser was not warming up just one call a service provider was appointed in less than 15min I would like to thank Mpho in the rescue department and the service provider for the awesome service deliver.
1 reply
15 months ago
Rejection of a claim with no diagnostic check
I got a call from an assessor on Friday to advise that water damage on the car is caused due to wear and tear as the battery was leaking fluid. No diagnostic check was done on the vehicle and I told him on Friday compile a report on your finding until now nothing has been said after I advised him to take the vehicle to Auto Body in Brits to advise why the vehicle was cutting when y mom drove it. From last week Tuesday the veh has been at Smd no response what so ever or any update to my mom. I will be approaching Osti regarding this claim as it was said on Friday its not a covered peril wear and tear with no diagnostic check was done.
1 reply
21 months ago
Cumulating interest that doesn't make any sense how they got to that amount.
Can someone please explain to me how my loan amount got to R60k, how can interest cumulate from R1080 to R1800 in just a month. Whenever the system crashes it comes with unknown amounts that a person must settle and yet you fail to provide me proof of the agreed loan amount and how much I have paid towards this loan.
0 replies
22 months ago
Poor customer service
I called the call center to get a number linked to an account. I was out through to capitec connect when I got there only to be told they cant link such they transfer me back to the call center agent the person. that answered the line said they will put me through to capitec connect. Really is that how you train the staff to keep bouncing clients around am calling with my own airtime. Capitec staff are really not well trainet customer service is something that they not delivering.
1 reply
22 months ago
Premium and start date changes
I since lodged a complaint 2 weeks ago regarding the premium that was deducted from my account. Even now nobody has given me an answer to the question that I askex
1 reply
23 months ago
*********** Insure that takea month to sort out a leaking pipe claim
Its been a week since I wrote to hellopeter and Brenda rep**** stating they will look in the matter of my claim the whole week nobody cared to call me about my claim nor update me on what happening. My bathroom has no tiles must it stay like that for the whole year or when as you *********** people decide to take my claim serious. Should I not receive a call by Monday to sort out my claim so help I will approach Osti on how you treat client a simple claim like that must be sorted out in days mine is dragging for almost a month
1 reply
23 months ago
Worst turn around time
I have lodged a claim for leaking pipe no one id bothering themselves to check if the Sp did the work or not. Am sitting with a bath room with no tiles Should this claim not be finalized by end of Wednesday I will rather take my business else were. I have it pathetic that minor claims like leaking pipe takes over 3 weeks.
1 reply
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)