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Nicolene N
Active since Sep 2020
2
Reviews
0
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Reviews
2 reviews2 weeks ago
Appalling Service from Fastway Durban
Absolutely pathetic service. I was expected to receive my parcel last week, but all I seem to get are excuses! The most recent update was on the 22nd of May, it reads "Return to Sender - your parcel has been returned to sender as we are unable to affect delivery". And to think delivery was not even attempted! I have called numerous times, the office staff are just as *********** as the drivers. It was due for delivery in Durban, yet it was scanned in Pietermaritzburg and then I'm told it was also scanned in Durban. How?! That is not logistically possible. But still there's no answer as to where exactly my parcel is, the driver says he cannot remember if he logged it back at the depot. These are the kind of people we trust to handle our important packages, the lack of accountability is quite scary. Really disappointed in the level of service that I've received! Not even worthy of a single star! Do better!
0 replies
20 months ago
Poor Service Delivery
Extremely disappointed with the standard of service provided by Gahle Wireless. Signal strength had been weakening the entire day, queried it and was given the runaround to reboot my router for no apparent reason, later received a message that evening saying services have been restored. Only for me to wake up to the WiFi signal being completely off the next morning. Clients are sent the same recycled message about "service degradation" (if such a thing even exists). No turnaround time provided, instead messages are just left on read. Queried it again and now there's a different issue. Is this the way to treat clients? But the client pays a date late and they're cut off from the service. It's almost as if they deliberately cut off the service every 2 or 3 days in the month. Absolutely displeasing to deal with considering most people rely on the service to work from home and it puts them in an unnecessary position to have to purchase data. Management needs to kindly do better!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
2 (100%)