JD
Jan D
Active since Sep 2020
21
Reviews
0
Industries
Reviews
21 reviews16 months ago
Great, affordable online bike shop
They are simply unbeatable in price. Every time I need something specific, and they stock it, it's the cheapest option. They've got some great deals, I bought a "grocery bike" from them that's been serving me fantastically for next to nothing. They're responsive when you contact them, the orders are always correct, just an all round great place to buy from.
0 replies
18 months ago
Love that I can get replacement parts
I have several of their appliances, many of them several years old. What I love is that you can buy replacement parts from their website. My 5 y/o blender that was in daily use had an issue with the blade assembly. Instead of needing to replace the entire appliance, I was able to just get a new blade, and am good to go again!
0 replies
39 months ago
Refusal to fix longlasting issue
Since October, I am not getting cashbacks for a specific service, meaning I have missed out on over R600 which is owed to me. I have raised this with them dozens of times, via email, via whatsapp, via phone, and I never get further than "we are consulting with internal stakeholders". Now they have stopped responding to any query I send to follow up. They respond to other queries so this is deliberate. If an issue on a paid service takes half a year to resolve, the least they could do is explain where the fault lies, and indicate why it is taking this long. I have jumped through hoops for months, and am now again forced to resort to Hellopeter with them because it's the only way for them to respond to me.
2 replies
40 months ago
Fantastic
Always fantastic. Great products, no hassle returns if something is wrong. Everyone goes out of their way to help.
0 replies
44 months ago
Fantastic service, exceeded all my expectations.
Unbelievably smooth process, delivery, followed by wonderful after-sales service. What a pleasure to have dealt with them.
0 replies
44 months ago
Order hasn't progressed for 3 weeks, cannot get a hold of anyone
I have placed an order through RSAWeb on 29 September. RSAWeb has approved and processed the order, and indicates that it now lies with Frogfoot. I have filled in the contact form on their website several times but never get a response. Where I live, the Fibre is installed, and just needs to be activated.
1 reply
45 months ago
Great service. Does exactly what is promised. The negative reviews are all from people who unilaterally breached their contract with payflex. Just pay on time and it works like a charm.
Wonderful experience
0 replies
51 months ago
Improving
In the past year they've delivered all my post cards, parcels... Not always as quick as I'd like but I appreciate that I can see improvement.
0 replies
51 months ago
Brilliant Service
They're a bit more expensive than their big competitors, like Telkom, but I have never had a Fibre company be this swift in their responses. Every time I sent an email, or opened a ticket, I got attended to in minutes. Everyone I spoke to was friendly and knew what they were doing.
0 replies
51 months ago
Exceptional customer service
My application got declined but what a fantastic experience - Katleho from the Benmore Gardens branch took me through every step of the process, and really tried her best to figure out what was wrong. I'm grateful for the explanation as other banks just give you an outcome, without giving you the factors that lead to a decision.
1 reply
Review Distribution
5 Star
11 (52.38095238095238%)
4 Star
1 (4.761904761904762%)
3 Star
1 (4.761904761904762%)
2 Star
0 (0%)
1 Star
8 (38.095238095238095%)