KB
Kaylie B
Active since Jul 2020
2
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2 reviews16 months ago
Meh... they're okay I guess.
We had a log home recently built and it does look really good... until you look closer. The building itself is great but their work is sloppy... walls are painted half **** and are dirty. Wood varnish from the floors is on the walls and door. Shower isnt sealed and water leaks onto the wooden floors which also dont look anything like the photos. Originally they put in a sliding door that doesn't lock from the outside. You send messages and get ignored for who knows how long. They are very quick to get a hold of you when it's time for money to be paid but when you have questions then they read your message and reply a day or 2 later... sometimes not at all. Linda was very friendly the whole time! She should speak to customers always! Charged alot to paint to the roof. I also want to earn that for 4 hours work!! All these things aren't an issue if you are getting a 2nd hand house, not a brand new built house. It feels like buying a brand new car and finding out you have to fix oil leaks and that it doesn't come with keys??? Overall experience is mediocre in terms of work and customer service
0 replies
23 months ago
Boksburg branch Wonderful service
We ordered stock from the Boksburg branch and when we went to collect we were given an alternative item as we urgently needed stock. Thanks to Charlene Renken and the refund department, we received a refund confirmation less than 24 hours later for the difference in price. Very happy with the speedy service.
1 reply
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