RW
Robert W
Active since Apr 2009
11
Reviews
0
Industries
Reviews
11 reviews5 months ago
Supersonic will just debit your account without your authorisation. Do not respond to support tickets.
The most shocking service. The online portal never worked for more than 6 months. My service showed it was ordered and not activated. I logged a support ticket but they do not respond to service tickets. They debit my account, yet I somehow end up with a suspended account because of non-payment. I had an outstanding amount from January 2025 of R72 for the router that was somehow missed but they do not respond to enquiries and just debit your account of that amount. So whats the point of suspending an account if you can just take the money without authorization? The modem was geo locked without it even being moved. The service was just shocking. I try cancel my service but the system uncancelled it because of non-payment but they debit my account. No I have to pay more for a service I dont want because I cant cancel it because they dont debit my account on time. This is crazy. So they essentially keep you locked in because their system is faulty.
0 replies
15 months ago
Horrific after sale support. No spare parts. longer than a 2month wait.
I bought a Rizzen 700W Premium portable Power Station and with in the month the cigarette port stopped working. I contacted them and was told I have to send it in. I delayed it because the rest of the device worked and I needed it. I eventually sent it in for repair. After 3weeks, I get told the spare part will take several weeks to arrive, do I want a pre loved device. I do not like the idea of getting a device with e lithium battery that could have been abused by another customer when mine is lightly used. I asked if they can supply with a health check on the battery. They ignored this request. This is after multiple emails. 48+ emails back and forth. I eventually told them send my device back while we wait for the spare part. The spare part arrives. I enquire can I take the device in and wait for a technician to assess it. Remember the device has already been assessed. No they cant do that and the device has to be assessed again. I am not sure what assessment takes more than 8hrs but whatever. I send the device in. It takes them 7days to assess the device. And I kid you not, they send me a quote to repair the device that had broken under warranty. It broken within 1 month of the purchase. I am disgusted at the disorganised mess their support is. I also requested that they send me the part last year and I would repair it myself. They ignored that email. How do you sell a device and not keep spare parts or get the parts within a month. This is 2025 and you can get parts shipped within a week from anywhere in the world. Now they want me to pay half of what the device is worth to fix it. Maybe the is a delay tactic? to put customers off. Shocking. So bewareful if you want a great after sale support and get your device repaired enjoy the challenge of dealing with Rugged SA. I requested a manager and got refused the request. I called their office to be told by a bot the office is closed during their work hours.
2 replies
47 months ago
Dealsdaily.co.za scam
Watch out for buying from the website. You could be left with a item you did not want. I ordered two items from dailydeals.co.za, I had checked their returns policy which said you can return the item within 7 days of receiving it. From what I understand the consumer protection act allows 6months. On receiving the item the size was incorrect and did not fit for purpose. I contacted the support the same day I received the item to request a return who gave me the run around. I had to contact them 2 more times. I eventually filed in the link they sent me. After 2 weeks I had to follow up again as they did not respond. They rejected the return saying they would not accept it. Because my reason was not valid. The item is in perfect condition waiting for their collection.
0 replies
65 months ago
Planet Fitness refuses to pay suppliers
Planet fitness could not care how they treat their suppliers. We have not been paid in 474 days for some invoices. We have signed off job cards and the work was authorised. Charl who commissioned the work does not take my phone calls. I have tried my best to ask Planet fitness to please pay the R40 000 outstanding but just plainly don't seem to care. I am actually shocked this is what planet fitness believes. And that no one in their company will assist us. We provided invoices, signed job cards and still they refuse. NExt we have to go to court. This is just unacceptable to have business during times like these refuse to pay your suppliers that did the work requested. 17 Invoices unpaid. This work was done before Covid. Does planet fitness even care if they destroy businesses with this practise of not paying suppliers?
0 replies
71 months ago
Momentum Multiply service is rediculously terrible
I have had the most rediculous experience with momentum and their Multiply online store. To get an item returned and refunded has taken over 3 months. I have literally had to beg multiply online store for status updates. If you play to return an item for credit or take the risk of using momentum I would caution against it. I have emailed and followed up patiently for 3 months. is this honestly how long it takes ? IS this the kind of service you provide?
2 replies
74 months ago
Scam Artists
I ordered 70% hand santizer from them. Which it was advertised to be 70% alcohol and when you try and light it, it doesnt burn . It also does not smell like alcohol. Be very careful of this company. they do not respond to emails and simply ignore complaints or problems. They are scam artists and will not refund your money. This is after a month of waiting for a response from them. I see they are still selling the same product to other customers.
0 replies
78 months ago
ADT arnt interest in keeping you safe just taking your money.
Where do I start with the lack of service received from adt. The terrible follow up and communication in general. I got an alarm system installed with your managers assistance in the best recommendations. The alarm system installed was not as we had discussed or where it needed to be installed. The alarm system has left my property vulnerable as two beams are unable to function as needed. One beam is so badly installed its block from working. I have begged and pleaded with adt to sort it out and they just could not care. They promised to come out and fix it. Well nothing has happened 1month later. I installed the system about 8months ago. Should there be lost of property or life I will hold ADT liable as they refuse to fix an alarm system they installed and refused to fix after being made aware multiple times of the problem. I needed zone's changed which I am told only the installing technician can do it. I didn't even sign off on the alarm system and reported multiple problems. Sad this is the state of your company. I definitely wouldn't recommend that people use you to install alarm systems.
1 reply
78 months ago
Discovery credit card false promises
I signed up to discovery bank for the benefits joined with vitality. Part of the benefits require a credit card from discovery. When I signed up on the app it did not give me the option to apply for the credit card. I have been patiently waiting as I have been told it would become available. Yet my girlfriend signed up before me and got the credit card. There are no email options but only a call centre which I have called and asked them to escalate it with no response there after. Its been well over a month. I don't have time to sit with a call center waiting for them to figure out how to fix this. They were pretty adament that I cannot apply for the credit card because I didn't do it on application which as I explained was not an option on my app. I also experience issues with the app which have been subsequently fixed. Just no idea why you advertise the benefits but then do not allow me to apply for the credit card.
1 reply
80 months ago
Thank you for taking my money again and not providing me with a service.
Thank you me&you mobile for making sure my international trip is a mess up. I specifically called you to assist me with the international roaming. You wonderfully sent me the voice recording pointing out that I did not listen to the instructions carefully. Excuse me? why does your portal not tell me that it does not activate international roaming but I need to contact you again after making the payment. The portal says it will be activated in 24hrs it does not say I need to call you to help you do your job!!! Is this just how south africa does business? this is not the first time I have struggled with you. Taking money and not provisioning the data, I have to call you to check up why my money was taken and not returned. that was sorted after a few weeks of follow up. Back to the roaming. YOU HAVE TO CHANGE YOUR ONLINE PORTAL TO TELL CUSTOMERS IT DOES NOT ACTIVATE ROAMING IN 24HRS. YOU HAVE TO SEND A POP which i dont know how you get a pop from a credit card payment to support. May add that you should ask the customer to come to your office to assist you with your job. do you even understand how badly this affects your customer? do you have any idea of the frustration. The lovely recording that you provided me with, your consultant does not say i have to call back and send you the pop before I leave the country. I did login to the portal before I left the country to check if international roaming is on AND IT SAYS IT IS ON!!!! what does that mean? well according to me & you mobile it means I need to help you do your job because its not actually activated.
0 replies
82 months ago
Vodacom Call upgrade scam
Vodacom over the phone upgrades are a scam. They catch you out by upgrading your simcards and locking you into a 2yr contract on a sim card you dont even make use of. We have called them now 3 times to try and speak to someone to help us sort this out because they couldnt help us in store. We get passed on from department to department. This is a data sim card that we were not aware was going to be upgraded. We received no confirmation of this upgrade on paper or email. I now want to cancel this simcard and vodacom wants to charge me for the remainder of the contract. I want a full refund of the unused data that you scammed me into. If I am correct you cannot charge me for the contract that I did not sign or fully understand may not be cancelled without penalty. There is no device involved.
7 replies
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