SS
Stephen S
Active since Apr 2020
3
Reviews
0
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Reviews
3 reviews1 month ago
Poor custodianship of Renault RS brand by Motus Corporation SA
Absolutely disgraceful way Motus looks after the Renault brand in South Africa. I bought a 2017 Renault Megane RS 275 Finale(prenumbered 5/20 imported to South Africa from Dieppe in France) out of the box and absolutely babied this vehicle from day one. The vehicle is an absolute masterpiece, but I had a problem with faulty seat brackets(rocking) from the first few month's of ownership). This was mentioned to the Renault agent at each service and the seat brackets were tightened. Eventually both seat brackets were replaced but after a few months, the new driver's seat bracket started rocking again and the dealer continued to tighten the seat brackets at each service. Eventually the vehicle warranty expired and I was advised that I needed to replace the driver's seat bracket for a second time at my cost of R40k. Given that I had treated the vehicle with the care and respect that it deserved as a collectors piece, and that I had brought the problem to Renualt's attention throughout all the years, I approached Renault SA customer care to properly investigate and assist with the replacement cost. I highlighted that the Megane RS 275 Finale was the pinnacle of the Renault brand, but my requests were initially ignored and then after repeated follow ups by me, flat out dismissed. I requested on numerous occasions to discuss my complaint with the Renault/RS brand manager, but the customer care official refused to provide the email address or telephone number and trying to reach the brand manager via call centre telephonically was impossible. If this is how they treat a loyal customer of a collector's piece in their premium brand, I shudder to think how they will treat customers who own the regular Renault brands.
0 replies
71 months ago
Travelstart Good Service
I used the "Chat" function that Travelstart has to getting advice on how to handle a flight to Portugal on 27 August 2020 that I would not be able to make, given the EU restrictions imposed on South African travelers. Kyle Delcarme was the chat assistant from Travelstart and he was extremely professional and gave me various good options to consider so that I would suffer the lowest losses on my tickets.
0 replies
74 months ago
Kulula Holidays Disgraceful Covid 19 Values
Absolutely disgraceful treatment from Kulula Holidays with their handling of my holiday booking to Vic Falls of 21 March 2020 pre Covid-19 lockdown. Fearing the risk of either contracting the virus while at Vic Falls, or my family being stuck there because of the cancellation of flights back to South Africa, I contacted Kulula on numerous occasions prior to departure to see if it was still safe to fly to Vic Falls. I was assured by them in writing and verbally on different occasions, that it was a totally safe from a Covid-19 perspective. Kulula then proceeded to cancel their flights to Vic Falls on 19 March, without any notice to passengers and then immediately reinstated them the following day. When I voiced my concerns about being stranded in Vic Falls if the flights were again cancelled, I was assured that it would not happen and that SAA were also flying there so I would have an alternative to return. On the night of 20 March, SAA grounded all their flights to Vic Falls. I tried to see if our flights were cancelled or not on the internet and call centre but could not reach anybody to confirm. Because I had booked in on-line the previous evening, I then went to OR Tambo on the morning of the flight (21 March) and the helpdesk showed that our flight (and other BA flights to Zimbabwe) had been cancelled. I asked the assistant if this was accurate and she confirmed that it was. I took a photo of the information board reflecting the cancellation & returned home. As it turned out, the flight was not cancelled and flew to VIc Falls(only to be cancelled a few days later). I was advised that I would forfeit 100% of the cost of my flights and hotel accommodation because we were a “No Show”. Given the circumstances around us not flying to Vic Falls as scheduled, I made various written requests to Kulula management for a refund or to reschedule my vacation which they refused out of hand notwithstanding the following: 1. Even though I approached Kulula representatives on many occasions to enquire about the safety at Vic Falls, they insisted that it was totally safe, while ( I only discovered after my scheduled vacation)the tour operator had already received notice of a Covid 19 infection at one of their resorts and instructed all employees to sanitize and have themselves tested. Furthermore, two days before my flight and after my consultations with the Kulula agent, a second person at Vic Falls had been diagnosed positive and there were press reports about staff at the Falls all fearing for their safety. The Kulula representatives either deliberately or negligently hid this fact from me so that I would not cancel my holiday. 2. They totally ignored the fact that I had evidence of being advised that my flight was cancelled, after I had done everything possible to establish whether it was flying or not & SAA had cancelled their fights the previous night and I had voiced my concerns of being stranded at the Falls if the flights were cancelled. 3. Many South Africans are currently stranded in ****et, Maldives & Seychelles as a result of travel agents(I wonder if also Kukula) incorrectly assuring them that it was safe to travel. Some of these people are facing financial ruin as a result thereof. I have been a loyal Kulula customer since it's inception but the absolutely disgraceful way that they have dealt with this matter, particularly during the Covid-19 crisis, is a clear demonstration of their ethics and values will result in me never flying with them again.
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5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)