Renessa M

Yamada Waterfall Pathetic service

I was in the Waterfall area today and decided to treat myself to some sushi and dumplings. I came to my old favorite, Yamada in Waterfall. Upon arriving we were the only customers so we were seated and then just left alone as the staff laughed, joked and screamed across the restaurant at each other. As some of you may know, they have the standard sushi selection and then the specialized sushi range which has items such as 4x4, Super Volcano, etc I decided to try the Super Volcano as it looks delicious in the picture on the menu so I ordered it. It arrived and I couldn’t help but notice that the sushi looked nothing like the picture in the menu. According to the menu it was meant to have the orange mayo on top with caviar. I asked a waiter if I can please have the sweet mayo like the picture, the waiter grabs my sushi plate and waves it in the air while speaking to the sushi chefs in vernacular who are now shouting that the sushi doesn’t come with mayo. The sushi chefs then snatch the floating sushi plate and dump normal mayo onto it and the waiter dumps it onto my table. I also ordered dumpling which were quite tasty but when I asked the waiter if it comes with a dumpling sauce, she shoved vinegar at me and walked off. By this point, the restaurant was filling up and we were just completely ignored blatantly nobody would even give us the bill. It should be noted at this point, besides the waiters and chef, we were the only brown people in the room. The level of attitude is ridiculous and quite frankly customer service is non existent. I used to love coming here but I will not let my meal come with this amount of rudeness. I am beyond irritated and will tell literally everyone I know to never ever come here again.