JT
Jerene T
Active since Mar 2020
2
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0
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Reviews
2 reviews53 months ago
Vuse has damaged the Twisp brand irreparably
I've been using Twisp for years now. December I opened up a new 20ml Vuse eLiquid that I had ordered online, only to find that it had the most unbelievable chemical taste. It was so bad that I had to throw away the coil and open up a brand new eLiquid and insert a new coil to get rid of the taste. I emailed Vuse immediately. Sebastian responded after a few days to ask at which store I had bought it. So I pointed out that it was an online order. I still had two unopened eliquids of the same flavour and asked for an exchange, because I didn't want to open them up as well and find the same issue. Sebastian had replied on the 24th of December and since then, in spite of a number of emails from my side asking for a resolution of the matter, I have not heard anything from them. I can't rate their customer service, because clearly they do not have customer service.
0 replies
76 months ago
Useless Parcel Services
I've been trying to get a health supplement for my cat with Chronic Renal Failure through customs for more than 2 weeks now. The problem is with the CSD agent at UPS as well as their complete lack of customer support. The agent does not respond to my emails and she does not answer her phone. The only way to obtain feedback is to call customer service (or rather what passes for customer service), who then calls the agent (they always reach her) and then they simply tell me that she will respond shortly. Then she sends one email. Wash, rinse, repeat. At this point I'm on the verge of doing her job for her, because she can't be bothered to sort out issues with Customs. Hence the name change :(
3 replies
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1 Star
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