AS
Audrey S
Active since Jan 2020
2
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Reviews
2 reviews2 weeks ago
Poor Customer Service and Negligence from Avis Polokwane Branch
I am extremely disappointed with the service I received from Avis Polokwane branch, especially from consultant Thabo Baloyi. This is my second vehicle renting with Avis, and I have always made my payments on time. On the morning of 22 May 2026, I emailed Thabo requesting my payment link for the month because my due date was approaching. He completely ignored my email. Around 12pm, I called the branch and was told he was unavailable and would call me back. He never did. I sent another email explaining that I had been trying to reach him with no success. Again, no response. My due date was 23 May, which fell on a weekend. I waited until Monday, 25 May, and Thabo finally called me. He informed me that my payment amount would be slightly different because of petrol charges from a previous return. I accepted that and simply asked him to send the payment link so I could pay immediately. He promised to send it “now now” — but never did. At around 15:00 on the same day, I emailed him again because I was still waiting for the link. No response. On 26 May, I emailed again asking for the payment link. After almost 5 hours, he rep**** saying, “I have sent the link,” yet I received absolutely nothing. I called the branch again and was once more told he was unavailable. I emailed him again informing him that I still had not received any payment link. No response. Then on 27 May, another consultant called me asking why payment had not been made, speaking as if I was refusing to pay, when in reality I had been begging for the payment link for days. He also promised to send it “now now” and never did. Later that afternoon, I called the branch again and spoke to a lady who said my account was being handled by Thabo and another consultant. She promised they would send the link first thing the next morning. Finally, on 28 May around 07:00, Thabo called and asked if I still had not received the link. He admitted that he had supposedly sent it twice already and blamed the system. While on the call, he finally sent the link — and suddenly it came through immediately. What shocked me most was the amount. I usually pay around R9,500, but the amount had now increased to R11,500. I understand fuel charges may have been added, but there is no way that alone accounts for such a massive increase. I strongly feel that I was unfairly penalised because the payment was delayed due to their own negligence and poor communication. I did everything possible from my side to pay on time. This level of customer service is unacceptable. Ignoring emails, failing to send payment links, making empty promises, and then charging customers extra because of internal delays is completely unfair. Very disappointed with Avis Polokwane branch.
0 replies
17 months ago
I want my Refund Lewis please.
Last year October I lay-bought a Fridge at Lewis, I paid about R 500. Yesterday the 13th of January 2025 I went into the store to cancel the Lay-by and for them to refund me, only to be told that they don't have cash and I should come back the following day. Today, now as I'm typing this review I'm at Lewis and they are telling me the same thing that they don't have cash and I should speak to the person who assisted me when I was opening the Lay-by, the said person is not around and they just looking at me telling me that I should call her. I just want my money please. What kind of store doesn't have cash on them this time of the day at 16:37??? Mxm.
1 reply
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