PJ
Pierre J
Active since Jan 2011
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
Excellent service by Ronald Mabundza - Barons VW Woodmead
I recently purchased a vehicle from Barons VW Woodmead, and I felt compelled to share what has been an exceptional experience from start to finish. A special thank you to Ronald Mabundza, who truly went above and beyond throughout the entire process. His level of commitment, professionalism, and willingness to assist was outstanding. He bent over backwards to secure the best possible deal, ensured I received maximum value on my trade-in, and personally saw to it that every concern or snag I raised was addressed. That kind of service is rare. I would also like to extend my appreciation to Aarvarn for the support and overall customer-centric approach. It’s clear that there is a strong culture of service excellence at Barons VW Woodmead. What stood out most to me was the effort made behind the scenes — the team invested time and resources into ensuring the vehicle was delivered in excellent condition, which did not go unnoticed. The entire experience was smooth, transparent, and genuinely enjoyable. Because of this, I will gladly recommend Barons VW Woodmead to friends, family, and colleagues. Well done to the team — this is how car buying should be done.
0 replies
3 months ago
Poor communication from King Price
I had a mechanical warranty with them for quite a while. I was looking to add a second vehicle. On requesting a quote, I was asked for additional information. Based on the answers I gave, I was informed that any claim I would have had would be repudiated. I want to now cancel my policy and make sure that there is no debit order at the end of the month. I would also like to know whether I will be refunded my policy contributions. The reason I complain here is because I have reached out to them numerous times. Whenever I get contacted by a call centre agent, I am told they cannot make this type of decision. Then the quest start to get a manager. There never seem to be one around. I also wrote numerous mails asking the exact same question I am asking here but I do not get any mail feedback either. If you do call, and I cannot take your call, please call me untill you get hold of me.
1 reply
4 months ago
Watch out - Vodacom is *****ing your money
See EC-21PP-1WDTH7. Account numbers B0497468 and I8118833-6 The following deductions were made via debit order against my account R1252.35 on the 24th of Jan R1932.20 on 19 December 1. What were the deductions in question for? 2. Who gave permission for this debit order? 3. Why debit on the 24th when our agreement is for the 27th. 4. Where are the invoices for these deductions 5. When will my name be removed from ITC as promised?
1 reply
4 months ago
Unauthorised debit order - Vodacom *******
Hey Vodacom, me again. See meial I sent to Dorah! Hi Dorah how are you? O man. I don't know where to go with Vodacom anymore. I am sure you can remember my story with the move from personal account to business and me paying of my devices. And the resultant mess from Vodacom's side. Today, on the 24th a debit order was played against my account. See here: A debit order of R1252.35 for "VODACOM I8118833 260124" was received on 24/01/2026 for your Investec account ending in 5000. Dorah, in November you made me a promise. You promised that you would see that my name gets removed from ITC. Nothing has happened yet. And now these unauthorised deductions from my account!?!? 1. What was the above amount for? 2. Who gave permission for this debit order? 3. Why debit on the 24th when our agreement is for the 27th. Dorah, I do not think Vodacom's should exist as a business. Looking at Hellopeter and your NPS I am astonished that people still use you. What do we do now Dorah? Must I come to.Midrand and sit with someone? If so, give me a name to ask for at reception. Do you have a manager I can escalate to? If so please provide me with his or her details. I have lodged a complaint with ICASA - I'll forward you the reference if. Welded. I am beyond caring. I will consider following a legal route next. Thanks.
2 replies
4 months ago
Be better. I know you can
Vodacom, do better. I know you can. I responded to your mail asking for a callback. https://www.hellopeter.com/vodacom/reviews/poor-service-and-empty-promises-from-vodacom-6149471
2 replies
5 months ago
Poor service and empty promises from Vodacom
Hola Vodacom! New year, new me.. lets go.. see here: https://www.hellopeter.com/vodacom/reviews/empty-promises-from-vsp-the-saga-continues-6139093. The ITC entry is still there...
2 replies
5 months ago
Empty promises from VSP - the saga continues..
Yoo-hoo Vodacom.. its me again. Please see here: https://www.hellopeter.com/vodacom/reviews/complaint-now-lodged-with-icasa-6126298. You promised the entry against my name would be removed. Still nothing. Empty promises as usual. Guys, I am not stopping with this...
4 replies
5 months ago
Complaint now lodged with ICASA
Tsk, tsk, tsk Vodacom.. see below the complaint I lodged with ICASA. This is just to inform the public on how useless you are.. My issues with Vodacom centre around incorrect billing of an accessory (a Galaxy Watch), overpayment followed by delayed refunds, unauthorised use of my settlement payment for monthly bills, unexpected debit orders, extremely poor customer service (constant delays, no responses, and broken promises), and an incorrect credit bureau (Experian/ITC) listing. This is for my business account (795073973) covering three numbers: 084 606 1516, 083 992 0556, and 079 507 3973. Key Timeline and Issues May 2025 Vodacom wrongly reported me to Experian as a slow payer for three months on an account/number I don’t even own. This damaged my credit record, even though VSP accounts confirmed I was fully paid up and not in arrears. 25 September – 1 October 2025 I requested premature cancellation/settlement quotes. I paid R88,436.29 to settle only the devices and accessories (based on the quotes provided, which included an ~R18,522 accessory amount). I sent proof of payment, but received no confirmation despite numerous follow-ups. Early October 2025 (HelloPeter complaint started 3 Oct) I publicly complained about the lack of confirmation on my payment, the unexplained R18,000 accessory settlement cost, and no adjustment to my debit order. Vodacom kept promising contact, but very little progress was made. 5–10 October 2025 (mainly handled by Obed Mthenjane and Portia Mohapi) I signed an updated premature cancellation quote with the corrected accessory amount (~R4,595 instead of R18,522). An investigation into the accessory overbilling began. Reference: EC-21PP-1WDTH7 (the main escalation/call reference used throughout). 13–23 October 2025 (Obed Mthenjane) The accessory and handset instalments were finally removed. An initial credit of ~R3,088.85 (ex VAT) was loaded for past overbilling. I had to chase constantly; Obed repeatedly promised calls and daily updates but rarely delivered. 21–27 October 2025 An unexpected debit order of R715.63 went off (25 Oct, ref: VODACOM I8118833) – I never received a clear explanation. R9,174.36 (my October/November monthly amount) was deducted from my R88,436 settlement payment without my permission. November 2025 (Sihle Mbave, Dorah Molopyane, Obed Mthenjane) 5 Nov: Sihle Mbave explained the accessory error (system billed R882/month instead of the correct R229.77/month). Total credit/refund was calculated as R11,240.55 (later adjusted lower). Devices and accessories were confirmed paid off (6 Nov). I continued complaining on HelloPeter about no refund and zero feedback. 10–11 Nov: Dorah Molopyane got involved and promised answers by close of business, but delayed. 12 Nov: Obed confirmed my lines were moved to TopUp packages; future billing would be ~R355–R422 per line ex VAT. 24–25 November 2025 A partial refund of R3,750.30 was batched (ref: 86203), but it arrived later than the promised 5–10 business days. December 2025 No debit order went off in November/December (because my account was in credit – Vodacom later explained that billing would resume in December after skipping two months). 3 Dec: I queried the missing debit order and reminded them about removing the Experian listing (previously promised by Dorah Molopyane). I posted further HelloPeter complaints (4 Dec, 12 Dec) because the ITC/Experian listing still hadn’t been removed and follow-through remained poor. My Main Ongoing/Unresolved Issues (as of 29 December 2025) The incorrect Experian/ITC slow-payer listing from May 2025 is still on my record despite repeated promises to remove it. I dispute the final refund amount (I expected ~R15,000+ based on the original vs corrected accessory quotes; Vodacom offered much less). My settlement payment was used without permission to cover monthly bills. Communication has been consistently terrible: broken promises of daily/urgent feedback from Obed Mthenjane, Portia Mohapi, Sihle Mbave, and Dorah Molopyane. Key Vodacom Staff I Dealt With Portia Mohapi – Handled early quotes and cancellations (Sept–Oct). Obed Mthenjane – My main contact Oct–Nov; repeatedly promised updates/calls that didn’t happen. Sihle Mbave – Gave the detailed explanation of the accessory billing error (Nov). Dorah Molopyane – Involved Nov–Dec; promised ITC removal and answers. Primary Reference Number EC-21PP-1WDTH7 (used for the accessory billing dispute and refunds). This has been an exhausting eight-month ordeal filled with billing mistakes, slow (or non-existent) resolutions, and frustratingly inconsistent customer service. I hope you can help me to resolve this issue
6 replies
6 months ago
Debit order date changes and NO feedback from Mixtelematics
I received this mail from Mixtelematics on 09 December" "Dear Valued Customer, Please note our year-end billing schedule: We will bill your account on 17 December 2025. Your debit order will run on 19 December 2025. Should your debit order date be between and including 20 December 2025 and 1 January 2026, it will be processed on 19 December 2025. This adjustment ensures smooth processing of payments and services during the holiday period. If you have any questions, please feel free to contact us on [email protected] or 011 6548033 Your cooperation in this regard is greatly appreciated." 1. Who gives you the right to one-sidedly change debit order dates? 2. I am a contractor and there will be NO money in my account on the 17th or 19th. 3. I asked via return mail that you honour the original debit order dates. This was done on the 9th. 4. I will NOT be paying for AODs due to your one -sided change of debit order dates. 5. ..and this is for an account where I've sold the vehicle. Yourself and Telcos are the only businesses I know of where you get penalised and have to pay for a service you will not get. This borders on ********ity.
2 replies
6 months ago
Non-existent feedback and DISGRACEFUL customer service from Vodacom
*sigh*... here we go again.. see previous complaint here: https://www.hellopeter.com/vodacom/reviews/itc-listing-removal-not-happening-as-promised-6090453 When can I expect the ITC entry to be removed? And please, please, VSP Hellopeter team - before you call, actually check whether someone's reached out. Absolutely pathetic service from a company that should not exist.
2 replies
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