Active since Oct 2019
Roxy Claasen who is an assessor at Santam impressed me with her contact skills and keeping me up to date with the progress of my claim. Roxy walked the road with my claim from start to finish and she really felt like she cared about my predicament and had empathy. I would highly recommend her to any other Santam client.
I have placed an order in January with Volttora which was advertising cheap, demo model vacuum cleaners for bargain ba*****t prices. Karcher vacuum cleaners. It is advertised on Facebook under A deal a Day and because it sounds like a similar trusted SA company I didn't think twice about donating my R 515 to these ****sters of note. I think that they must have gotten away with hundreds of thousands of rands from this ****. So naturally I never received anything to be delivered and when you check their website the address was just a chosen point on Google for a commercial complex. Today their website has been closed or taken down.
I emailed and asked that Debt Busters please note that my one account is settled and they must please allocate the freed up payment to my remaining accounts. I received an email back promptly advising that they will follow my instructions and ensuring that everything is on track.
I have battled to place an order for my mother-in-law for Mother's Day as from yesterday. I did a part payment with my ebucks, which was deducted from 2 ebucks accounts and then I couldn't go any further. I contacted the call centre and the agent there said that she would call me back yesterday. No such luck. I call back today and find out that they have the order out for delivery (delivery was confirmed for the 15th May) and that my courier discount (R 69.95)was no longer valid and had mysteriously vanished along with my one ebucks payment of R 25. I told the agent to please cancel my order and then she says she will have to contact the couriers who have the order for delivery - which was not for today Saturday anyhow, but for Tuesday. Besides the website crashing for Mother's Day the sheer lack of accountability for offers made to customers is disgusting.
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